Hear What Our Customers Have to Say
Very pleased with the outcome
Ted, our wonderful sales guide, organized the service visit for us promptly and professionally. Gary and Erica were both very helpful and welcoming. We were very pleased with the outcome and appreciate the care and attention to detail that this dealership has provided to us so far.Maureen K., 3/25/2016
Very friendly and polite
Very friendly staff, polite technicians. I always enjoy going to Premier for my servicing.Alisa S., 3/24/2016
Fast service
Very prompt attention to me and my vehicle. I was in and out in a very short time. Thank you.Diane C., 3/24/2016
Always the best to deal with.
Premier Kia of Branford is always the best to deal with. Fast, friendly, reliable service. I'm already on my 3rd car from them and will never buy from anybody else. The only time I ever need service is routine and oil changes which is always fast and friendly; They are efficient and great with confirming appointments. Scheduling is always fast and easy.shorelinehomesgirl, 3/24/2016
Express service
I like the express service.Paul E., 3/23/2016
Great experience, great new car!
Their website let me preview what I wanted and get a quote. I drove in--Valentina welcomed me and made everything super easy and pleasant. She listened to me and customized my experience so that the test drive was actually fun. (And this is from someone who is usually intimidated by new cars, especially by ones as fancy as the new Outback that I joyfully bought.) Everyone at the dealership was friendly and easy to work with and I never felt any pressure. I loved this experience and I absolutely adore the car I bought there!hamdenite, 3/23/2016
Always a good experience
As much as I don't like having to bring the car in for service, I have always had a good experience at Premier Subaru. Gary is always helpful, pleasant, and professional.Peter D., 3/23/2016
Great experience
We formerly purchased an Outback from Adam and were very pleased to have him as our salesman again. He was very knowledgeable and helpful. We purchased an Impreza.nobody, 3/23/2016
Excellent service
The service went very well. I had a brake job done in Jan. A few days ago I noticed the rear brake broke. I dropped the off Sunday night and it was fixed Monday with out charge, Brian called me at 10am to say it was fixed and explained what happened. I rate the service as excellent.Albert D., 3/23/2016
Ask for Herman!
If you don't like wasting time and don't want to hear all the sales-man ship pitches that normally come with car buying, talk to Herman. He is honest and won't waste your time. He will be honest in his answers, and if he doesn't know the answer he won't lie to you and tell you something just because you want to hear it. I was extremely pleased working with him while purchasing my Subaru Outback and would suggest anyone to see Herman. He will hook you up, plus he's the man! Need I say more???Kelley V., 3/21/2016
Awesome Service and Sales Department
Your service department is as good as your sales department. Too bad you are not closer to NYC, I would only use your dealership for all my automotive needs. Thank you.Shrikant K., 3/20/2016
Service
Quick and painlessEllen S., 3/20/2016
Friendly staff
Pleasant, friendly staff.Marianne D., 3/20/2016
Outstanding
The customer service person and others in office were outstanding!Jerry M., 3/19/2016
Oil Change
Pretty quick oil change and I was happy with the inspection they did with the oil changeErin C., 3/18/2016
Great Experience at Premier Subaru
I have just purchased an Subaru Legacy limited, which I love, and I also enjoyed the buying experience. I emailed ahead to arrange for a test drive and Rita set it up the appointment time. From the start, she was very nice and helpful. Herman Winston was the sales person, he was very helpful, friendly, knowledgeable, and very honest. He explained how everything worked, and allowed me to drive at my leasure. He was patient and did not rush me into making a decision. He was not pushy like some other car sales reps I dealt with in the past. It was a first for me! I highly recommend Herman to all of you out there who are considering buying an Subaru, and you can count on him to work with you and give you the best deal possible. Rob Weljkovic handled the financing and found me the best financial deal.And Dave is the manager that gave me the best price, he gave me the price that any Subaru dealer around can't beat it. Overall, Premier Subaru is the most efficient, honest and professional dealerHaqi, 3/18/2016
Very helpful
Very helpful and efficient.Terri S., 3/16/2016
Great service
Service at Premier is always very great! I always trust that the work will be done very well...and it always is.Adrienne K., 3/16/2016
Premier Subaru, Branford CT
This was the first time I have bought a vehicle from a dealership and I am very pleased with the service I was provided. Herman was excellent at helping me find exactly what I wanted and without pressure or stress. Herman walked me through the steps and explained everything along the way. He made sure I was completely comfortable and happy with everything moving foward. The car needed a new bearing for a rear wheel. One was replaced but there was still a sound coming from the rear so Herman had the mechanics change the other bearing on opposite side to make sure the car was ready for me. He went above expectations to do right by me. I highly recommend this dealership. I had a wonderful experience and got to drive home and amazing car.15Legacy36R, 3/16/2016
Very Pleasant Staff
Both Alex and Rob were overly kind and helpful throughout the whole process. Alex was very friendly and knowledgeable about the cars on the lot, and has even checked in with me multiple times to see how I'm doing with the new car. Rob was also very friendly throughout all of the paperwork. He was thorough and transparent when going through all the paperwork, and made sure I followed every step of the process. Both Alex and Rob were very professional and efficient at their jobs.Ryan K., 3/16/2016
Awesome Dealership
Premier Kia of Branford deserve six starts but unfortunately ratings only go to five stars! We did previous research on a car online and met with Colleen to see if it was still available, etc. Colleen was very welcoming. She was courteous and very attentive to our needs. Unfortunately, our chosen vehicle had trouble with it's battery (things happen). However, Colleen did not waste any time to find us other options that fit our needs; she kept in constant contact with us and kept us updated. And because she is an extraordinary sales rep she actually got us our original car we chose. The service staff at Kia of Branford work hard to ensure the safety of the cars and we are confident and very pleased with our new car. We are very glad she worked with us and we highly recommend her to anyone that needs to find a new car! We also worked with Kenny regarding the registration of our new car. He was quick, friendly, and very professional. The overall showroom of the dealership deserves five starts itself. It was clean and welcoming. The other staff were very nice and made us feel comfortable. We were offered beverages during our appointments and treated as friends while there. We had a very pleasant experience.dennisanita1, 3/16/2016
Courteous
Courteous and prompt! Especially appreciate the thorough safety check.Debra V., 3/15/2016
Much appreciated
My concerns were addresses. I wish it had been a little quicker but it was a very busy Monday morning. The tea, bagels and donuts were much appreciated!Derek B., 3/15/2016
Absolute pleasure
Alex helped a lot made sure I was driving the car I wanted. He was very personable and reatable. He was very easy to work with and made it easy to buy a new car. Rob was also great he really worked hard to get me a great interest rate. He is very thorough and very outgoing. I highly recommend buying in confidence with these guysFrankbb, 3/14/2016
Very pleased
I was pleased with the attention and service I received when I took my 2014 Forester in for service. Scott Collins took care of me with kindness.Esther K., 3/14/2016
Exceptional service
For both of my service appointments, I was helped by Ericka Hafford, who offered exceptional service. She was polite, friendly, and knowledgeable. What I also appreciated was the fact that she did not try to upsell any additional services. Overall, she made my visit very pleasant, and would not mind dealing with her in the future.Lucas M., 3/13/2016
Excellent
Excellent Service!!!Kara K., 3/13/2016
Very impressed
Excellent service! Very quick and complete. Very impressed.James D., 3/13/2016
Excellent service
The service was excellent. You could tell that customer service was a priority.Tara P., 3/13/2016
Great job! .....premier Kia of Branford
I feel that I can trust Kia of Branford because they are friendly, patient, efficient and helpful. Whenever I have a question or a problem they are always there for me. And that's what I admire ... Their service is consistentPorrello, Carol 123, 3/13/2016
New 2016 Subaru Impreza
I was searching for a new car for months. Jason Jarkes and Adam Arsenault were so helpful, patient, and very fair. I appreciate Premier's services!KatiePriest85, 3/13/2016
Bob Alvine runs a first class operation
As always my visit to Premier is like going to friends house. Brian was all ready for me, We cracked our usual jokes. And I really enjoyed the chairs and table!!! took in a little sun and had a cup of tea. Gerry came out for a visit. Does not get any better than that!! Bob Alvine runs a first class operation.... with first class people!! Who knows maybe Mullins will sell me Suby # 7Nicholas S., 3/12/2016
Fast service
Very fast, very courteousValerie K., 3/12/2016
Service department
Friendly and accommodating!Joyce G., 3/12/2016
Great Experience!!!
I've heard great things about Premier Subaru for awhile, so when I was ready to buy my own Subaru Outback, I headed there. Valentina was friendly and helpful and showed me cars in my budget range (other dealers I visited in the past tried to talk me into cars I couldn't afford and/or didn't want). She was Very Knowledgeable and showed me all of the features of the various cars. She did not pressure me at all! Once I made my selection she was super efficient and helped make buying a car super easy and fun! Here's the email I had to send her: Valentina, I am SO excited about my beautiful new Subaru Outback!!! My quality of life has skyrocketed! Driving is Fun now! I am SO going to be visiting friends and family more often! I love feeling so safe in the car and, I know I will be extra grateful in bad weather! The color is SO pretty! I Love the 6-CD player for music and books on CD, and the speakers are great! The radio is also awesome! The blue tooth feature is great too and is already allowing me to be in better touch with family and friends! Such a comfortable and lovely and safe car, I am VERY Happy!! I will recommend you to everyone! Thank you for making this Huge life decision So easy and Fun!! You are the Best! I also have to say I Highly recommend Rob for financing. He was very friendly and helpful and gave me lots of information and good advice. He did not pressure me or try and talk me into anything. I appreciated his patience in explaining everything to me so thoroughly too!jodi, 3/11/2016
I love this service department.
Gary and the team and the service department always and once more go beyond their jobs, to make you feel and truly sense that they took care of you and your car. I love this service department. The best.Luis O., 3/11/2016
Outstanding
Every time I've visited, Brian and Erika have been outstanding to talk with. Very knowledgeable and personable.Brian S., 3/10/2016
Fast service
completed faster than estimatedJustin F., 3/10/2016
Excellent service
Gary helped us with all our issues. We always get such excellent service here that we drive all the way from New York to get our legacy worked on at Premier.Dennis Z., 3/7/2016
Thank you
Just to say thank you for taking care of me and my car!Janet M., 3/7/2016
Dodge Charger
I recently bought a dodge charger from Christina . I Called them about the charger and asked some questions they were extremely nice on the phone. So I went and looked at the car I know what your saying he bought a charger at a KIA dealer but believe me it was the best decision I ever made buying a car . Christina was awesome and everyone else helped out with the purchase and anything else that was needed will recommend them to everyone I know ......Had a great time there ...Eric.charger2011, 3/7/2016
Wonderful customer service department
Gary was wonderful and very accommodating. He was able to get me scheduled on a Saturday morning at 8:00 am after I had given him very short notice about an issue I was having with my car. I needed to get in as early as possible because I had to go to work that afternoon. When I arrived I spoke to Scott who was aware of my timeline and was great about getting me in as soon as possible. I was able to get to work on time! I really appreciate everything that Gary and Scott did. You have a wonderful customer service department and that is why I keep bringing my car to Premier for all of my service needs.Paula B., 3/7/2016
Courteous and helpful
Courteous and helpful - EVERY time! For this time, Rob in Parts Dept followed through in a most timely manner.Kathryn U., 3/6/2016
Wonderful!
Gary and Erica in your service department were wonderful!Ellen B., 3/5/2016
Thanks for an enjoyable car buying experience!
Big thanks to Christina and Kenny for making this the easiest car buying experience I've ever had. Christina helped me find EXACTLY what I was looking for while staying within my budget. I'm still pretty green when it comes to car buying, but Christina and Kenny were very patient with me and answered all my questions. Thanks again for everything and I'll see you again when I come in for service.Jordan88, 3/5/2016
Very satisfied
We were very satisfied with the friendly, helpful, and quick efficient service. A pleasant experience from all service personnel that helped us. Thank you.Henry S., 3/4/2016
Pleasant experience
Everyone was polite,informative,and professional. It is always a pleasant experience when I come there.Dominic M., 3/3/2016
Great experience!
This was my first new car purchase. The sales man, Alex, was so great. He made me feel calm and was attentive and very reasonable. He made me feel like I was visiting with a friend instead of buying a car. He made the process fun and did his best to get me a great deal. Valentina was so sweet and took the time to show me how to use the car, she sat in the car and explained everything to me. She was so friendly and helpful. Rodney really fought for me to help me get approved for a loan and took the time to get me a great deal and extended warrenty. The whole process was smooth and all the staff who helped me made me feel important. I was treated with respect and kindness. I can't say enough good things about my experience. Thank you to the subaru staff who assisted me, you are wonderful people and I truly appreciate all you did to make my experience as wonderful as it was. I'm so happy with my new car and thankful to have had such a fantastic experience.lisqueen, 3/3/2016
Friendly and attentive
As usual they finish the job in a timely manner and they are friendly and attentive. Thank you.Ivan A., 3/2/2016
No nonsense car buying
Luke was great. Great knowledge of the cars and how they compare to other vehicles. An asset to the dealership and a pleasure to work with.Steve C., 3/1/2016
Excellent
Excellent fast service!!Peter C., 3/1/2016
Great service
It was an emergency situation and Gary Christiansen (and the other service people) was immediately accommodating. He's the reason in very large part for our continuing to come back to Premier both for purchases and for service.Herb B., 3/1/2016
Fantastic
The team at Premier is fantasticJames E., 2/29/2016
Very happy with my experience
As always, very happy with my experience at Premier. Gary is always so helpful and happy to explain as well as answer my many questions. Thinking of a third Premier Subaru in the family! Would only do business with you.Kimberly W., 2/28/2016
Best service shop
this service shop is the best i have been to - i don't know if all subaru service shops are like this one, but i love it! i had been going to firestone in hamden, ct because it was in my town and reasonable priced. but this brandford shop blows it out of the water! really like the people at this shop and will keep coming !Evonne L., 2/28/2016
New car
I am very satisfied with the customer service I received on 2/23/2016 everyone was so kind and courteous especially locus and Dave they went above and beyond and I would refer everyone I know that wants a car to them.Carter, 2/24/2016
Best service ever!
I was actually shown my dirty filters needing replacement; not just told I needed to replace them! Once again, best service ever!Carolyn L., 2/26/2016
Painless buying experience, great support
I've been taking my Subarus for service here for 7 years and have always had an excellent experience. The staff are organized and friendly, the estimates for service times are spot-on, and there's never a hard-sell with recommendations on unexpected service needs. I fully expect our next purchase will be with Premier.tomottoe, 2/26/2016
Excellent Experience
I recently leased a 2016 Subaru Impreza. Valentina was awesome! She was very knowledgeable and always available to answer all of my questions. I would highly recommend Valentina & Premier Subaru.Mark K., 2/25/2016
I am in love with this car.
I previously drove a 2009 Mitsubishi Lancer until I was struck by someone with no driver's license, and no current insurance card. My car was totaled. I was horribly upset. Thankfully, my insurance company ended up giving me more money for my car than I thought they were going to. I knew I wanted a Subaru because I needed the all-wheel drive. I searched online and then I came across a 2014 Subaru Legacy Premium for $12,900. The car had 98,000 miles, it was previously the executive car for a pharmaceutical company, all highway miles. The car is in beautiful condition, it rides incredibly smooth, and I didn't know where I would possibly find another 2014 Subaru in such condition for this cheap. I was helped by Ted my initial visit, and he made me aware that he was not be able to be there the day I picked the car up and worked something out with a gentleman named Rodney to help me the day I picked it up. Ted and Rodney were both very nice. After all the financials were taken care of I then helped by a gentleman named Herman. Herman came outside and helped me get rid of all the previous bluetooth setups and helped me set up my bluetooth to the car. I've never had the feature before, what a great feature. Herman also made me aware of all of the other great features of the car and how to use each of them. Herman was an extremely nice guy and extremely knowledgeable. He even recommended a restaurant down the road that my family and I checked out afterwards that was DELICIOUS. Herman also took me for a ride down the road and filled up my gas tank, and we had a nice conversation in the car. The man is incredibly down to earth and very easy to connect with. Long story short: Herman is the man, I love my car, and I would definitely recommend Premier Subaru in the future!JAmbrose203, 2/25/2016
Positive experience
Always a very positive experience, staff is competent and very helpful. Started with just bringing my Subaru to you for service, now starting to bring all three that we own there.David W., 2/24/2016
Exceptional
Candace was exceptional. She has outstanding customer service skills. I was in and out within 1/2 hour which is half the time from my previous experiences! She explained the problems clearly in a way I understood and could easily make good decisions. I am vet impressed. Thank you!Sheila S., 2/24/2016
Great Experience Great Car
My wife and I were looking for another Subaru, and we are keeping the 2007 Forester. We did the true car on line system and were greeted with courteous and polite sales people immediately. Lucas Pannone was very patient with us and our needs along with our plan to shop. He applied no pressure and everything was can do. We are now in the new Forester and are up to now quite pleased. Aside from the rest room having a peculiar odor to it, the entire experience by the entire team was great. We understood the deal for the service contract with Finance but I felt like we were at a time shares sales event. Could have done without that feeling. Thank you,LucasLove Flowers, 2/23/2016
No Pressure Salesmanship
I walked into the dealership and was greeted by Luke right away. He was able to answer all my questions about the car and its features. He was very knowledgeable and put me at ease. He made the whole car-buying experience very stress-free. I would recommend Luke and Premier very highly.Jeff, 2/23/2016
smooth and satisfying transaction
Cindy and Kenny went out of their way to make this an effortless transaction. As I had to fly in from Virginia, Cindy met me at the airport with a courtesy vehicle for the one hour drive back to the dealership. Upon arriving the vehicle was available for test drive. The vehicle was exactly what I was looking for and the listing was accurately portrayed. Kenny made the financial transaction pain free and was very helpful with coordinating with my financial institution. I highly recommend Premier KIA and Cindy and Kenny to any potential buyer.Kevin from VAB, 2/22/2016
Premier Subaru cannot be beaten.
A competitor dealership showed me no respect as a buyer earlier in the day. Frustrated, I left and went to Premier Subaru. My experience there was nothing short of exceptional. A staff member put me in contact with Valentina, who then showed me the WRX's they had in stock. She was very helpful and kind throughout the viewing process. I was sold on the idea of the car and came in the next day and bought the car. Spoke with Rodney who was very helpful in the registration and paperwork process. Once the car was ready to go, Valentina helped me set up the electronics of the car and explained everything in detail. I am extremely satisfied with my vehicle and my experience and Premier. Thanks again Valentina and Rodney!fernreyes7, 2/22/2016
very friendly and accommodating
I worked with Helena. She was wonderful with the car buying experience. Was not pushy and helped me with everything I needed in a car. Hit my monthly payments perfectly and I left happy with a smile on my face.Jiggatron13, 2/22/2016
The only time I shopped for a car and actually liked it!
I hate car shopping. I hate the constant back and forth over a few dollars here and there. The 20 minutes it takes each time for the sales rep to go to the manager. I hate the sales people fawning over me. When my husband said lets take an hour drive on a weekend to go look at a car. I was looking forward to a horrible time. Well, it wasn't. The pricing was fair. It was posted. Nathan was a nice salesman who answered our questions and not once did it take 20 min to go back and forth. We were there for a short amount of time and left with a fully registered and insured car. Nathan even followed up and got us the missing spare key a week later. I will only shop at this dealership in the future. So the next time my husband says "do you want to go look at a car" ? You can expect us. Put some coffee on. Thank you very much Nathan!DRobbins1, 2/22/2016
Baja
So far the Baja runs great.......thanks so muchPeter G., 2/20/2016
New 2016 Outback purchase was seamless with Premier
We came to Premier on the recommendation of a friend in pursuit of an Outback. Herman Winston was the man. He was very knowledgeable, patient, funny and personable. He answered each of our thousand questions with a smile and made this process smooth. We felt very comfortable and at ease in this three day event. We highly recommend Premier and Mr Winston to anyone looking for a Subaru. Thank you so very much for making this all happen. We are extremely satisfied with our new car purchase and experienceJoMac, 2/20/2016
Great car buying experience at Premier
We came in to Premier on the recommendation of a friend and I am glad I did. We worked with Valentina, who was absolutely fantastic - extremely knowledgeable on all things Subaru and was very pleasant to work with. We ended up choosing the Forester and we love it - Valentina and team were very patient and worked to get us exactly the car we wanted at just the right price. When we sat down with Rodney to finalize the paperwork, everything was explained clearly and we never once felt rushed. The support post-buying has also been excellent and Valentina has checked in to follow up on our new car experience and has answered all of our questions. When it comes time to buy our next Subaru, we will hands down be back at Premier and will recommend it to any friends looking for a new car.Shar387, 2/20/2016
just purchased a 2016 subaru crosstrak
When we bought our car at Premier Subaru we didn't expect all the support and help from Helena O'Connell. This was such a wonderful experience and this is the place I'll be buying my next car!willchaparro, 2/19/2016
Bribe them with FOOD
These people are THE BEST EVER.. All I had to do was bring BIG CUPCAKES!!!.. Now what??!!Thanks again Jerard!!!...This is my first time here.. Definitely NOT MY LAST TIME
 JPLucarelli, 2/19/2016
Best place to buy a car!!
I bought a Subaru Outback in 2005 from Premiere. My first experience with Subaru and with Premiere Subaru. Everyone from the person that answers the phone to sales & service were helpful, knowledgeable, understanding and fun. Unfortunately my 2005 was in a crash and was declared a total loss. So back to Premiere we went and purchased a Certified Used 2015 Subaru Outback. This time the experience was even better! Adam was our sales guru who took us through every aspect of a very different Outback then we were used to. Answered every question and then some. He is relaxed, personable and really cares. Next was the finance wizard Bob. Never had such an informative, interesting, and humorous meeting with any finance person EVER. I feel lucky to have such an outstanding dealership so close by. It feels like one big family there and I was made to feel a part of it. LOVE my new Outback, LOVE Premiere Subaru!!Luv My Subaru, 2/19/2016
An absolutely terrific salesperson!!
My last car purchase was over 10 years ago, so I was quite nervous before I started the process of buying a new car. Luke knew the answer to every question I had about my new Outback, of which I had very many. He was respectful, informative and concise. He made me feel comfortable and at ease throughout the entire process. After I became the owner of a new car, Luke followed up with phone calls to make sure that I was happy with everything and to see if I had any other questions about the car that he could answer for me. He has been quite courteous and kind and I couldn't be happier with my experience. He explained everything to me so well, that I haven't had any other questions yet!Sky062904, 2/19/2016
Had a problem with tire pressure alarm.
Technician reset sensors in the wheels, tested on the road. I was in and out in less then one hour. Very comfortable waiting room and excellent coffee. No charge!Cesare, 2/19/2016
Outstanding
My service rep did and outstanding job explaining how tire ware is determined. I originally had intended to install the cross bars on top of my Forester without realizing how costly they were. My sales rep when out of way to explain the difference between the round style verse's the flat design. Its actually fun to sit in the waiting room and discuss the benefits of the different models. One owner had driven up from Fa. for service on his cat-converter. I asked if he would return when the time comes to purchase a new one, it was a definite YES. He is really in favor with the way Premier is run, if compared to the dealer in Fa. it is not even close. It is really something to be proud of to have an old customer travel all that way for his next Subaru.Richard H., 2/18/2016
More than satisfied
The service was done in a timely fashion and I was more than satisfied, thank you!Elaine G., 2/17/2016
Very nice
Yes, very nice service from start to finish!Preston M., 2/17/2016
All Around Excellent Experience @ Premier
My fiancee bought a Subaru Impreza two years ago and had a good experience with Premier, so I decided to check them out myself when I was ready to buy my first car. With recovering credit, I was worried that I would be ripped off at any dealership. That was not at all the case at Premier. First, Jason Jarkes was patient, answering all of my questions (and I had many) about the process and the cars I was interested in. I was treated with kindness, respect, and care, and left with exactly the car I wanted.Secondly, Rob handled everything on the financial side-- finding the bank, processing out of state registration, and even assisting with insurance when I was getting crazy quotes of over $800. I ended up with lower monthly payments than I had budgeted for and a beautifully maintained jasmine green 2014 Subaru Impreza. I truly couldn't be happier.He Menghai, 2/17/2016
Rock star Adam
Adam was awesome to deal with - I got a great deal and he reorganized his schedule to meet mine. If you're going to work with someone, I Highly recommend ADAM.Rgm333, 2/16/2016
Unmatched Experience at Premier Subaru
It is difficult to put into words the incredible experience we had a Premier Subaru. That said, here goes. From the moment we walked in the door, we were met with professional knowledge and genuine collaboration to find our next car. There is absolutely zero pressure at this dealership. We were able to ask questions, change our minds, and make the decision that was best for our family! While Valentina is unmatched at her job and all things Subaru, she guided us through the process that was specific to our needs and wants - not just a canned, same-old-same-old, sales pitch. Let's be honest, Subaru doesn't need a sales pitch, as the cars sell themselves with quality and dependability. That said, Valentina made the process of buying a Subaru enjoyable, fun, and effortless. We cannot recommend Valentina and this dealership more! Run, don't walk to this dealership for no games, honest business, kind consideration, and impeccable service!Gretchen H., 2/16/2016
Brakes
Excellent personalized service for any Subaru repair/maintenance. Car wash at the finish was cherry on the cake. I always feel part of the Subaru family. Scheduling online for Service is convenient.raybavaro, 2/16/2016
Bought a new Forester
Valentina and the rest of the staff were very helpful in the process of buying our new car. She was responsive to our questions and changes in our initial choice of vehicle. Very pleased with the speed with which we were able to finalize all the details.JG, 2/15/2016
Service and sales
I am so impressed with this company. from Cindy in sales to Kenny in finance to Derek in service.I brought my friend to purchase a car.That should tell you how impressed I am.Good Job everyone.carole26, 2/15/2016
Excellent experience
WE first met Jason Jarkes who sat down with us and discussed our needs and desires in purchasing a new car. He showed us and explained the forester and outback side by side (inside and out). We went over what options and accessories were available and went home to think it over. He was very friendly, knowledgeable and friendly. There was no pressure. Once we decided exactly how we wanted our new outback configured, we called Jason and discussed all in detail including monies involved. They had to look for our car and Jason kept us informed of his search. It was still being built and so once we agreed on a price ( he and the general manager - David Taylor - worked together to negotiate an equitable number), we put down a deposit. We kept in touch via phone and email and once the car was delivered< Jason set up a convenient appointment for us to pick up the car and spent all the time needed to go over everything in detail. We were very happy and satisfied with the entire process. Rodney Pomerleau handled the financial aspects (including any additional warranty and care options) and explained all thoroughly. Again a pleasant experience. The entire process went without a hitch and Jason made us very welcome initially and for the future.Donald, 2/14/2016
Pleasant experience
The service rep, Brian was very professional and friendly. It was an overall pleasant experience.Lorianne K., 2/14/2016
Friendly and courteous
Friendly, courteous service as always. Your team rocks!Deirdre S., 2/14/2016
Wonderful Experience!!
This is the first Kia I have purchased. Two close friends have bought Kias in the past year. I was so impressed by their raves of each of their cars, The insides were so classy, the outsides beautiful, I could go on and on. They both purchased sedans though I was looking for more the SUV experience. I decided I think I will go to a Kia and see what they have to offer. I originally went to another Kia dealership prior and just did not feel the staff as helpful and caring for your needs. I definately had decided that I was interested in the Kia Sportage. I decided to not give up as I really liked the Kias, I would try Premier Kia. I must tell you it was the BEST experience! I am the owner of a Sportage EX. I have been driving it for three months now and it is simply a wonderful car. It drives smoothly, has a kick, roomy, comfortable. I would highly recommend this vehicle for someone looking for the smaller version of the SUV. Though it is hard to say smaller as it has so much room inside in comparison to other cars the same size. Kia did a great job designing this car. I must not end this review without giving comment to the staff, first I want to mention Nathan. I worked with Nathan right from the start. He approached us with a friendly smile. He listened to my needs and found just the right car for me. He worked really hard on my behalf for the best deal for my financial needs while addressing my wants. Nathan was simply wonderful. I must also give praise to both Patrick and Kenny. They were all apart of making my experience wonderful and working hard for me the customer to see that everything works out for my needs. And yet one more thing, Nathan went out of his way to get me an auto book to go with my car which had been missing. He researched it, bought it and mailed it to me! I am so happy!! Thank you Nathan, Patrick and Kenny. In closing everyone out there looking for a new/used car, " Go KIA" !!! and go see Nathan!!LJE, 2/13/2016
Excellent
Excellent service, professional and friendly.Marsha R., 2/12/2016
Great!
Great booking system, great welcome, great timing and service.Sylvie T., 2/12/2016
Service
It was very nice to get a rental car when the repairs took longer than expected. It was nice to have my car washed.Rob, 2/11/2016
Awesome!!
This is the 2nd vehicle I purchased from Premier. Cynthia my sales consultant was absolutely wonderful! Best car buying experience ever!! I would recommend anyone looking for a vehicle to to Premier!Kim, 2/11/2016
Recent purchase from this Dealership
I purchased my 2014 Forester 2 years ago from this dealership just after I arrived the States. The only reason I went to this dealership was that they had a reletively good reputation in CT on google search. It turned out to be a good experience. It is a no-brainer that I chosed it to buy my 2016 Outback limited here. The sales guy Jason Jarkes was really helpful and frank to me. I think that I got a good offer. The entire purchase experience is wonderful.Jack, 2/11/2016
Informative and helpful
My last two visits went extremely well and the service desk personnel were excellent. The person I dealt with was helpful and she was informative and helpful. The shop did a good job and the price was competitive.Albert D., 2/10/2016
Outstanding service!
As is typical of Premier Subaru, I received outstanding service!Carolyn L., 2/10/2016
Great
Brian is great!Geoffrey P., 2/10/2016
Service
The service on my Subaru went very well. Thanks to all that made it happen!Robin T., 2/10/2016
Amazing experience
I decided to purchase my first car and had heard great things about Premier Kia of Branford so I went to see what they had to offer. They ended up getting me a 2014 Kia Forte and I could not be happier with my experience. I was a little nervous since it was my first time buying a car but Christina and Kenny made me feel so comfortable and helped me so much. I love my new car so much and am so happy with the experience I had with them!ahg123, 2/6/2016
Courteous and professional
The personnel was very courteous and professional as usual.Jorge M., 2/9/2016
Service was outstanding
Thank you for your excellent and quality service. My loaner vehicle was wonderful and all aspects of my service was outstanding. Thank you!Catherine C., 2/8/2016
Great Service!!!
I recently purchase a 2016 Subaru Impreza and was pleasantly surprised with the great expertise of everyone who handled our case, from the salesperson to the manager who handled the paperwork. Everyone was very knowledgeable, trustworthy, kind and patient. Definitely made us feel at ease with our purchase and we highly recommend this dealership to anyone who is looking into buying a car. Great Customer service!!dellyalca, 2/7/2016
Awesome!
Set up my appointment for 9:30am Friday with shuttle service. Because of storm not able to get the ride to work. Got me in right away and finished job under time specifed to get me to work on time. Thanks that was awesome!Robert B., 2/6/2016
Treated like family
We are always treated like family when one of our Subies are are at Premier for service. Gary, Scott & Brian are wonderful and very helpful. Super service as always.Donna F., 2/5/2016
Thanks Subaru!
Service was done while waiting. It was the 52,500 service with tire rotation. The service was carefully explained and the request to check the rear wiper was done. New insert needed. The car drove smoothly after the service. Thanks Subaru!Ingela H., 2/5/2016
Painless new car buying.
We came in to buy a 2016 Impreza hatchback. Just needed help with the details. Helena O'Connell clearly outlined the options, and was most helpful during the test drive and getting our color choice in the model we chose. The delivery date quoted was also spot on.We also appreciated the help of Rodney Pomerlau and Gary Christiansen who walked us through our concerns and questions.This is our second Premier purchase. We would not have returned ifour experience had been anything but favorable.SSB98L, 2/4/2016
I trust Premier
Came in for a simple heat shield tighten and the service department said that my steering rod on the drivers side was not safe due to prior machanic tampering with them to make them align correct. Subaru fixed it no problem. And I trust that they did it correct. I always bring my Subaru to them because they are honest and do great work.Stacey G., 2/3/2016
Great experience
I went in for my first ever new car. I already knew a couple cars I wanted to look at, but Helena really helped me hone exactly what I needed and wanted. I was walked through all the steps, it was a smooth process, and I got the perfect car for me. Thanks to everybody at Premier Subaru!LachanceA, 2/3/2016
My experience purchasing a used vehicle
I walked into the dealership knowing beforehand the used vehicle I wanted to review and test drive. Adam came up to me immediately to see if I needed help. I advised I made an appointment to test drive a 2008 Subaru I saw on line. He proceeded to obtain information and start the process.Gloria0721, 2/3/2016
Great car buying experience
We went to look at a car after seeing it on the internet. It was a busy end of the month day but we still got excellent service. Jason took all the time we needed and answered a lot of questions and asked a lot of questions to help us make the right choice. Very happy with our experience and will probably have it serviced there also. They seem to really know their Subaru cars.Janet, 2/3/2016
great straightforward dealership
Just a straightforward honest dealership. No overselling,. Know their cars well and it was a pleasure to work with them. Do not use high pressure sales.5bikes2dogs, 2/2/2016
Premier Subaru
very satisfiedMarylou S., 2/2/2016
Friendly and no high pressure
Located the car we ultimately bought on the internet and made an appointment to test drive.Herman Winston assisted us and was helpful, no nonsense, low pressure.Hinch67, 2/2/2016
THE BEST !
We bought 2016 Subaru Impressa from Premier Subaru and after our great experience with this dealership we would only buy our Subaru from here. When we walked into the sales showroom, David Taylor, General Sales Manager, worked closely with us. We know the car we want to buy - David listened and we completed the purchase in less than 20 minutes. We were treated fairly, honestly, and with the utmost courtesy. David was kind and patient with my wife allaying her concerns - he treated my wife with respect. Herman Winston, Sales Consultant, made us feel like VIP customers. He found the exact car we wanted, kept us informed on the expected delivery date and on the day we picked up our car Herman greeted us with a beautiful smile and took the time to walk us through the car's features. He has an energetic warm personality. We met with Rob Weljkovic, Business Manager, who was efficient, knowledgable and made the closing process easy and relaxed - and what a clean desk he keeps. Trish Young, Sales Manager, is friendly and accessible to customers. When she saw us sitting in our new Subaru she came over to wish us well- what a nice personal touch. The entire team at Premier Subaru is fantastic and there seems to be a lot of camaraderie and willingness to work together - there is always someone greeting us or available to assist. Our car buying experience was a pleasure. We highly recommend Premier Subaru to family, friends and anyone who is looking to buy a car. Thank you for making car buying a fun experience.James, 1/31/2016
Exceptional staff
Great dealership, exceptional staff and very knowledgeable!!!Jennifer N., 1/31/2016
Very much worth the trip
As usual, was treated with friendly efficiency when I brought my car in for service. It's a 19-mile drive, plus or minus, but very much worth the trip.Pamela M., 1/31/2016
Awesome
Awesome. Completely taken care of personally and "automotively." Thank you for the great experience.Connie B., 1/31/2016
Helena is great to work with
I helped my mom purchase a new forester. She had purchased a forester in 2005 that served her very well. Helena helped us and made the process efficient with no material haggling. Made the process enjoyable. Highly recommend her. Plus my mom is very happy.Jayboy, 1/31/2016
Excellent customer service
Excellent customer service... The service department is fantastic "Great Team" Best car dealership I have ever done business with....... Thanks to Ted A. sales department, Bring back previous Sales Manager Keep up the good workJack P., 1/29/2016
Thank you!
Thank you for the loaner car and trusting Brian with it in the snow! Thank you for all of your hard work! Thank you for everything!!Jennifer C., 1/29/2016
Premier Subaru is awesome
Premier Subaru is awesome----the employees are so helpful and go over and beyond my expectations and give new meaning to customer service.....Thank you all for your kindness and especially Gary, Brian and Barbara.Bette M., 1/29/2016
Always well taken care of!
Always well taken care of! Staff greet you byname, and there is a feeling that you're appreciated as a customer.Michael K., 12/12/2015
Top Shelf service
Always a pleasure coming to Premier!!!! TopShelf service.... Top Shelf people!!! do what they say they they're going to do.No BS just great people at a great facility!!........Gary and Brian dosomething other service departments do not THEY LISTEN!!!!. I can't everimagine getting my #6 scooby do serviced anywhere else. And let's not forgetBarb Mullens who I've known longer than either of us will admit...... BobAlvine runs a tight ship.... it's very unusual to see people in the carbusiness stay at the same store year after year.... That denotes greatmanagement!! And Let's not forget His TV prowess LOL!!!!Nicholas S., 12/12/2015
Responsive and Helpful
While buying a carhas always been a mysterious experience re: pricing, the Subaru experience wasless so in working with the COSTCO auto program. Tony was responsive andhelpful - especially in showing me how to use the digital parts of my new CrossTrek - and the final negotiation process with Rob worked well.SB07,12/11/2015
Staff went out of their way
Staff went out of their way to accommodate myneeds on a tight schedule - very much appreciated.Philip B., 12/10/2015
Very smooth service
My recent service went very smoothly, thank you.Hilary F., 12/10/2015
Great service
I always get great service here.......MerryChristmas to all !!!Peter G., 12/10/2015
A Pleasant Experience
Our experience at thedealership was a positive one. We were treated well and kept informed. The 2016Cross Trek we purchased is a beautiful car. We love everything about it!Thanks, John, for a smooth journey from old car to new car!!!Christine B., 12/10/2015
Thanks
Thanks Gary and staff!!Susan and Jim, 12/10/2015
Very professional
Scott was very professional and suggestedfurther routine work and followed up in a timely manner.Anne D., 12/9/2015
OVER and above
OVER and above any dealership I have ever beento, I have been driving almost 50 yearsDominic C., 12/9/2015
Delighted again
I recently visitedPremier Subaru to have my 2014 Forester serviced. I had a small problem withthe car and when I called, Ericka invited me to come right in so that theycould help me. When I got there I asked if they could perform some additionalservice which would save me from making another trip (my appointment wasscheduled for the following week). Even though they were obviously busy, Garyand Scott went out of their way to help me. While I waited for the service tobe performed, I visited the showroom to ask some unrelated questions aboutfeatures on the new Forester. Herman was more than willing to spend the timeanswering all of my questions. When my car was ready, Gary personally reviewedthe results with me and made sure that I was happy with the resolution of theoriginal issue. Once again, I was treated like I was their most importantcustomer and appreciate the efforts of the service and sales team.Steve2014,12/9/2015
Arguably the best car buying experience I have everhad.
From start to finish(even after I drove off the lot) my experience at Premier Subaru wasincredible. I don't often write about my buying efforts good or bad, but thistime I felt I needed to express how happy I am with this purchase. Adam, Rodand Co. made sure I got what I asked for without any hassles or issues. Theprice was fair and I felt good during every aspect of this sale. They treatedmy like a valued customers from the second I walked through the door.ronsense,12/8/2015
Great Experience
Herman Winston tookall the stress out of the car buying process and made the whole experience veryenjoyable. This was my first time buying a car by myself, and Herman was alwaysavailable to take my phone calls and assist in answering all my questions. I'mnow the proud owner of a 2016 Subaru Crosstrek and I could not be any happierwith my purchase and my decision to shop at Premier.Subaru123,12/7/2015
Very pleased
Very pleased with all aspects of the serviceappointment. Brian is the best!Joanne P., 12/7/2015
Outstanding
Customer Service and the Service Technition wentout of their way to answer my questions and concerns.Catherine W., 12/7/2015
Great experience
I had a great experience. Everyone was friendly,helpful & professional. The service went smoothly.Cynthia T., 12/5/2015
Forester Purchase
Tony was veryfriendly and helpful in let us make our decision on the model. We test droveOutback and Forester. Then went back with more questions. Then test drove againto decide which one to purchase. There was no price haggling ( ref Costco ). Iam taking up on his offer to come in for second introduction to all the controlbuttons.Excellent person, helpful and friendly.sunita,12/5/2015
The best
Gary is the best.Gene Ryan Associates, Inc., 12/4/2015
Purchased a used legacy
Was a little hesitantto go here because of a bad experience our daughter had. But it's convenient toour house so we went. Pleasantly surprised as the whole experience from startto finish was really stress free. Jason our sales associate was great and wenever felt pressured. We're hoping the service remains just as good in thefuture.Budi,12/4/2015
Great service
Service person Scott thoroughly explained whathad to be done In response to my concerns. He also checked with the technicianto make certain the work could be completed within my time restraints.Mildred K., 12/4/2015
Very attentive
Very attentive personnel in service department,also very knowledgeable. Thank youJohn S., 12/4/2015
Very accommodating
Very accommodating man behind the desk. I likedhis manner.Robert G., 12/3/2015
Excellent
Outstanding frombeginning to end. Carmine, Ed our salesman, Sherri. Very professional in everyrespect. Premier is the best. We felt very comfortable and were neverpressured.Tbuzz, 12/3/2015
First time buyer, sold with a smile
Let me begin bysaying I was not planning on buying a new car when I walked in that day; I wasonly prepared to test drive a few options. Upon arrival my shopping buddies andI were greeted kindly by Helena, she immediately made me feel comfortable aboutnot knowing exactly what I wanted, not knowing much about the cars available, andnot knowing the extensiveness of what goes into buying a new car. I had visitedanother Subaru dealer earlier that day and they didn't have many carsavailable, at Premier Subaru I had many options to look at and if a car wasn'tavailable Helena was able to give details as to which model would be coming inand what date it would be there. All of the employees seemed engaged and happyto be working both times I visited. In the end it was Helena's energy andprecision that gave me a well needed push to not settle for anything less thanwhat I wanted; a brand new 2016 Forester and no cosigner!whitefeather16,12/3/2015
Kudos to your service dept.
I bought my Subaru at Bertera in Hartford & Ihave had my car serviced there. I wasn't happy there & decided to tryPremier. I had the 30,000 mile service done & had my car detailed while itwas there. If I had to rate my experience on a scale from 1-10, I woulddefinitely say a 10. Making my appointment was easy, I was given a loaner, theservice was $100 cheaper, & the detailing came out amazing. I have a GolenRetriever & a Labrador & I live near the water. My car was a totalmess. So much so, they couldn't finish it in one day. It looks brand new now.The biggest compliment has to go to the guy at the counter. I think his namewas Brian. I didn't know what to expect going in to pick it up, but he waswonderful. He alone would have sold me on the dealership. Very personable, veryfriendly, & explained everything. My husband even agreed which is shocking.Good customer service is so hard to find. Great customer service is almostnever found anymore. Kudos to your service dept. & thank you for a greatexperience. I will definitely be back for service & when I'm ready for mynext car.Elaine A., 12/2/2015
Always a pleasure
Brian did a great job, always a pleasure tosee!:-)Martha S., 12/2/2015
Everyone is always friendly
Everyone is always friendly. This day, even moreso. I was in a somewhat crowded waiting room with my infant waiting for my carservice. An employee came in and offered a 'more comfortable' waiting area forme and my baby. Many people held the door for me. Everyone always has a smile.Virginia S., 12/2/2015
Excellent and Pressure free buying experience
Went to PremierSubaru on Black Friday to see what type of used Legacy Inventory they had onsite. Found a 2015 Subaru Legacy in Excellent condition. Went into the showroom where I was greeted by Adam Arsenault. We spoke about a couple ofdifferent Legacies that were in the parking lot and went on a test drive. Adamwas very knowledgeable about the Legacy and didn't put a lot of pressure onmyself and fianc about purchasing the car. When we returned to the dealership,Adam gave us a time alone in the car to discuss.Adam and the Premier staff made purchasing the car very easy. They offered amore than fair value for my trade in and offered a great financing rate for thecar.Rob made finalizing the purchase a breeze. We went through all the numbers tomake sure there weren't any mistakes. Once the purchase was finalized, Adamtook us through all the different features of the car and how to properly usethem.A great car buying experience and I would definitely recommend going to PremierSubaru.Legacy Guy 123,12/1/2015
Used car purchase
Very easy to workwith, no hassles; very generous with trade in value, held car for one day whileI reviewed with spouse. Definitely recommendOvlov,12/1/2015
Premier Subaru in Branford - The best Dealership
ExceptionalDealership! Both Sales and Service always make you feel welcome. Adam Arsenaltis a great Salesman and was very thorough when going over the Navigation Systemand connecting the Bluetooth in my new 2016 Crosstrek Limited. I highlyrecommend this dealership whenever anyone asks me where I purchased my Subaru.Thank you all so much for the friendly and positive attitude.mimif1013,11/30/2015
Excellent customer sales experience at Premiere SubaruWtn.
We would like tocompliment Bruce & Jeff on their excellent customer service that wasprovided to my wife and myself upon purchasing our new 2016 Subaru Outback. Itgoes without saying that they are both very professional and knowledgable intheir positions at Premiere.Excellent employees!Barney,11/30/2015
Exceptional Staff!
The Sales staff wasprofessional and courteous. I was very pleased throughout the whole process ofbuying a Subaru. I had to order my vehicle and Tony always kept me in the loopas to where and when my vehicle would arrive. He was a pleasure to work withand I couldn't be happier with my new Subaru!johndock,11/30/2015
Positive experiences
I have yet to have a negative experience at thisdealership. And if I did, I'm pretty sure that it would be made right.Mark A., 11/29/2015
Good car-buying experience
Premier Subaru wasfriendly, efficient, and knowledgeable. Herman was patient with me over threetest rides in various cars, answered many questions and helped me get what Iwanted at a fair price.First new car,11/29/2015
Greatest customer service around
This dealership wentabove and beyond my expectations with great customer service from a really goodguy named mark and a very good sales manager named carmine between the both ofthem I had a great experience and bought a really great car that is perfect forme and carmine really helped me with the price of the car and they both weregenuine peopleFerreiraruben9,11/29/2015
Helpful and informative
As always, I was addressed promptly, thoroughly,and courteously. My car was taken care of in a fair amount of time, and allPremier Subaru service people were helpful and informative, as usual.Pamela M., 11/28/2015
Courteous and efficient service.
I appreciated that you fit me in without anappointment on a busy day when the computers were down. Courteous and efficientservice. And that my dog was warmly welcomed.Susan D., 11/28/2015
Great Dealership to work with
Quick, easy,transparent to work with. My daughter and I were pressed for time to find theright vehicle for her-working with Jason Jarkes, we found exactly what we werelooking for at a price point we were comfortable with. He helped us find avehicle just purchased from an auction and not even on the lot. It wasprocessed and certified in two days and at financing that was better than weexpected. An excellent experience. We will go back. Thanks again to Jason forhis front of the house work as well as David Taylor and Jeff Irzyk for makingit all happen.rachelandcarolyn,11/27/2015
Very friendly
Very friendly, and service was done well withinthe time limit promised.Lesley P., 11/27/2015
Pleasant experience
I always have a pleasant experience whenever Ivisit your dealership.Louise F., 11/27/2015
Great service
We love our subarus and really appreciate thegreat service we receive. Tops!Deborah D., 11/27/2015
Great
As always, Premier provided great service.Felicia Z., 11/26/2015
Overall Great Experience
Nate was very helpfulthroughout the process. Kept in touch, but was not pushy like the typical carsalesman found elsewhere. Nate and Patrick worked together to help me get agreat deal and Kenny made the paperwork portion quick and painless.jcmurad,11/25/2015
Very satisfactory
Your service dept. couldn't have been morehelpful.. Everything was very satisfactory and I would recommend Premier tofriends. Rob in parts was very helpful also. Thank you for a pleasantexperience.Geraldine P., 11/25/2015
Very pleased with service
It is always a pleasure to bring my car in forservice. Every one is attentive and pleasant. I was very pleased with theservice I received on my last visit.Mary M., 11/24/2015
Brand new Suburu owner
This is my second encounter with the servicedepartment. I am a brand new Suburu owner. I have been generally pleased.Janet A., 11/24/2015
Appreciate your care for my safety
I really appreciate Gary's genuine caring for mysafety! Thank you for fixing the problem asap! Happy and Blessed Thanksgivingto all!Barbara C., 11/23/2015
Used Subaru Forester
Working with PremierSubaru was indeed a pleasure. The staff were knowledgeable and easy to talkwith. They were very proud to be associated with Premier and Subaru. Theirconfidence in the Subaru line and knowledge of the vehicles were very helpfulin making sure the car you purchase was the right vehicle for you. Every stepof the process was explained fully and there were no surprises along the way.All of their efforts were to make sure you were satisfied with not only thevehicle but with them as well. It makes you feel comfortable with them and whenin the future you would come back for your next vehicle purchase.richk406,11/22/2015
Professional, knowledgeable, pleasant
On short notice I was able to get our vehicle infor repairs. The staff was professional, knowledgeable, pleasant and easy towork with. I was very pleased with every aspect of the repairs. My onlycomplaint is I wish your dealership was closer to my home in Meriden.Richard K., 11/22/2015
2016 Subaru Outback Limited
I was extremelysatisfied buying my 2016 Subaru Outback from Premier Subaru in Branford, CT. Mysales person Herman Winston was very knowledgeable of helping me buy my firstever Subaru. It was such a pleasure to buy there &!no pressure or hagglingwhatever. I would highly recommend this dealership to my friends & family.I have had the car for one week & it is totally awesome to drive this car.garysubaru2016,11/22/2015
Safe bet going to premier Subaru
this is my secondoutback wagon from premier. Adam Arsenaulr was our salesman for both. Alwaysstraight forward, gets the job done. Premier is the first dealership I haveever used for service and will continue to do so. They are friendly, efficient,and do not try to sell you more then you absolutely needJoey,11/22/2015
Very professional and a pleasure
Your service department was very professionaland a pleasure to deal with.Michelle K., 11/22/2015
Just great
Just great, pleased that my car was readyearlier than expected! Thank you.Patricia C., 11/22/2015
Smooth Straight Forward Experience
I found a greatvehicle online from Premier Subaru, and drove from Long Island, NY for thatdeal. I dealt with both John Risk and Jeff from finance and they were straightforward and very helpful gentlemen.Cant tell you what a great experience I had with them, and the follow up andassistance they gave after the sale was concluded. They were clear and conciseand overall great! I'm very happy with their performance and recommend them,EVEN if your driving from Long Island ;)tamersergany,11/22/2015
Owners of 2 Outbacks
Gary and his staff are just the best. It's oneof the reasons we own 2 Outbacks!Joseph B., 11/21/2015
Top notch service reps!
All service was thoroughly explained. Work wasdone as promised. Always a pleasure to do business at Premier. Top notchservice reps!Sandra M., 11/21/2015
Quick, professional and friendly
I had an emergency oil issue which was handledquickly, professionally and in a friendly manner.Pamela G., 11/20/2015
Great service
Service was great, your stuff was very friendly- just like family. Thank you!Amatoly B., 11/20/2015
Great customer service
Yes customer service was very responsive andhelpful. Prompt service and will be returning for future service needsTracey A., 11/20/2015
First Time Buyer
This was my firsttime purchasing a brand new vehicle and overall I have no complaints. Thesalesperson, Helena, was very friendly and did not place a too much pressure on me to make quick decisions and she was knowledgeable about the vehicle.I was impressed with the follow through after the sale. The management appearto genuinely want to help their customers with quick answers to vehiclequestions. An example of this was the recent 'new owners clinic' that they heldto help buyers familiarize themselves with dealership staff and answerquestions that you might have had since purchasing the vehicle. When I had toleave the clinic early, Kayli followed through with a follow up email, whichwas just another example of the staff not losing sight of the customer concernsand questions.
I'm confident that should I ever have any problems, either small or large withmy new car, that the staff their will do their best to help in whatever waythat they can. I would absolutely recommend this dealership and the employeesthat I encountered for someone in the market for a new car.
Nick K., 11/20/2015
Went above and beyond
Went above and beyond to assist me in servicingmy car. A letter will be sent to Subaru headquarters applauding yourthoughtfulness.Suzanne M., 11/20/2015
Great
The dude helping me out was so nice andaccommodating. He's greatMike G., 11/19/2015
Excellent!
Super helpful andfriendly from start to finish. With the help of Ted, leasing a car was abreeze! He was incredibly informative and made the entire process an honestenjoyment.kfaypelletier,11/19/2015
First class and professional
I was treated great from the time I arriveduntil the job was complete and I was on my way. The time spent waiting wascomfortable and the service was first class and professional.Raymond M., 11/18/2015
Winterization of my Outback
Winterization of my Outback was done on time andthoroughly. Thank you for your excellent service.Geraldine S., 11/18/2015
I agree, an award-winning team for sure!
Bob,Good morning. I'm the proud owner of a 2016 Outback 2.5i Limited andlast night I had the good fortune to attend the New Owner's, Meet 'n Greet inyour Branford show room.
I was so very impressed with the set up and with all that were involved. And Iwould say that even if I didn't win the raffle for the free detail.
From the start, my salesman, Adam was always a pleasure to deal with. Kayli,Gary and Barbara were very welcoming and knowledgeable. Having read all oftheir on line bios, I come away even more impressed with the Premier team. As aretired Marine I knew Rodney was a formerly-active Marine as well - we havethat sixth sense of finding each other - but I didn't know he was a DI. Hisstock just went up ten points on that information alone! I also noticed and wasimpressed with the mechanics and technicians that were clearly standing by toanswer any questions we, new owners might have.
You can certainly be proud of the team you've put together. Thanks to all that had anything to do with the Meet 'n Greet.
SemperFidelis
John D., 11/18/2015
Excellent work
ThAnk you for your courtesy,patience, andunderstanding my concerns with my problem. Thank the tech for his excellentwork.Dominic M., 11/17/2015
Positive Experience
Tony and David turneda previously not so positive experience with another sales associate into apositive buying experience. We have taken delivery of a Legacy to replace aPassau and are really enjoying it thus far. We have alsk ordered an Outback toreplace our second car. Looking forward to receiving that car in several weeks.David was straightforward with pricing and Tony has a soothing demeanor that isnot typical of hustling salespeople. We appreciated the "toned down"approach.YiaYia,11/17/2015
Excellent service
I was referred byDennis Cullen to talk to Nathan Glazewski because of his excellent customercare and knowledge. Nate took extra time with me to allow me to test driveseveral cars so that I made the right decision for me. He is professional andextremely knowledgeable. If you are in the market for a car, go see Nate. TheBranford Kia team is friendly and they go above and beyond for their customers.I can't say enough about how good they are. I had an amazing experience andthey took the anxiety away.Jordan,11/14/2015
Great experience I would highly recommend.
The sales person Ihad "Valentina" was wonderful and everyone was very accommodating toall of my needs. She was very patient with me especially with all theelectronics to be explained. She was very knowledgable and helpful through mywhole experience. I will most defiantly buy another car from Premier and"Valentina".dog lover,11/12/2015
A pleasurable experience
From the moment I arrived in the servicedepartment I was treated with respect and the service Represenative listened toall my concerns which were carried out. While my Subaru was being serviced Ihad the opportunity to chat with Mr. Alvine which Was a pleasurableexperience.. Keep up the good workMonte R., 11/12/2015
My first visit
My first visit and I was pleased with courtesy,promptness and service provided. Look forward to a long relationshipGeorge C., 11/12/2015
Perfect
Everything was fine and having the loaner carwas perfect. Thank youSandra O., 11/10/2015
Friendly
Friendly staff, no issues, fine jobThomas B., 11/10/2015
Very helpful
Herman was a terrificsalesman and he was willing to help us whenever we needed it, I liked hisknowledge of the car we are leasing.beauchgirl,11/10/2015
Excellent customer service skills
Your service deck lady was very professional andhas excellent customer service skills.Paul C., 11/9/2015
Great experience.
Great experience. Wehave our 2016 Outback for a week now. John Risk our sale person wasknowledgeable, patient and courteous. We recommend the dealership.Anonymous, 11/9/2015
No hassles, no complaints
I bought a used Mazdafrom Premier and worked with Ted Astarita in sales and Rob Weljkovic infinance. From their low-key approach to their thorough attention to detail,they were a real pleasure to work with and made it easy from A to Z. Thanks foreverything!JohnM, 11/8/2015
2016 Outback
Great experience. Wepre-ordered our car. Our sales person was John Risk. John and Rich helped usthrough the booking process. Both were patient, courteous and knowledgeable.John met all his promises for the add-ons.jay4321, 11/8/2015
Great folks
I am always satisfied with service and those whoprovide it. Great folksDiane D., 11/7/2015
Great job JP!
Great job JP! Third person to look at the sameproblem. First one to get it done. Thanks.Edward M., 11/7/2015
excellent job
Service department listened to my concerns anddid an excellent job addressing them. thanksPhil C., 11/7/2015
Wonderful
Wonderful. ...usually go to the dealership inWallingford where I live and bought the car. I was not happy with their serviceand I heard good things about this dealership...Excellent!Carrie O., 11/5/2015
"Tell it to Bob"
I want to complimentyour whole staff for responding so quickly to my call 2 days ago. I had hit aconstruction cone and loosened a part of the air flap. They were able tosqueeze me in for an appointment today. I called enroute because traffic wasgoing to delay my arrival. They said to come ahead anyway. A technician greetedme and said he was going to do the multi-poinr inspection, even though therepair job was minimal. Gary greeted me by name. All of us in the waiting roomchatted amicably during our wait. Barb, from the sales division, joined us. Itwas like a party in there! (Thanks for the coffee AND the cookie!) When the jobon my car was done, I was told there would be no charge! because I am a goodcustomer. As I left, I asked another technician how to remove the black smudgeson my front bumper. In addition to showing me 2 products (and reminding me tophotograph both labels), he actually removed the smudges himself. His name was"JP". Thank you for being a caring community.Christine T., 11/5/2015
We were very pleased
After some initial problems with the partrequired for our car not available in the dealership, Gary Christiansen foundthe part in NY and sent someone to pick it up to complete our service. We werevery pleased with Gary's effort to resolve the problem in a timely andeffective manner. He certainly went the extra mile to ensure our satisfaction.Brian W., 11/5/2015
Good spirited
Prompt, polite,good spirited, and very competentservice.David H., 11/5/2015
Excellent service
The people at PremierSubaru were very knowledgable, responsive and helpful throughout my whole carbuying experience. It was an extremely smooth and easy process. I'm very happywith my car and would recommend the folks at Premier Subaru to anyone in themarket for a new car!jdinkler,11/5/2015Great jobAs usual, you guys did a great job, thank you!Andrew D., 11/4/2015
professional, timely, and courteous mannerScott and the other service team memberscoordinated and performed the service in a professional, timely, and courteousmanner, Gary's managerial skills are evident and excellent.Judith L., 11/4/2015
Painless PurchasePurchasing my 2013Jeep Patriot from Premier Kia was one of the most pleasant afternoons I haveever spent at a car dealership. Kimberly(internet), Cynthia(sales), andKenny(finance) were professional and answered all my questions. No pressure tobuy, or to upgrade unlike some of the horror stories Ive experienced with otherdealerships. A REAL PLEASURE!!tgn,11/3/2015
Amazing service all aroundNot only were theyhelpful day of purchase but anytime afterward. They have called me just tocheck in multiple times! There is only one word that is fitting enough:AMAZING!subarulove,11/3/2015
Thank you GaryThank you Gary, your decision to check out thebattery when I came in without an appointment, possibly saved me theinconvenience of a second Roadside Assistance jump when the battery failed dueto being faulty. I really appreciated your decision and didn't mind the wait.Thank you!Lorna M., 11/2/2015
Very happyWent in for an oil change and was done beforethe estimated time. Very happy with service.Gloria S., 11/2/2015
Keep it upEverything thing went fine and on time. Keep upthe good work.Paul T., 11/1/2015
Outback 2016 purchaseI was able topurchase a car in less than an hour as I needed one right away. I used a buyingservice and came somewhat prepared. I was able to add on a list of extras,dimming mirrors, bumper under guards and wheel covers after reserving the carwithout any to do. I'd highly recommend Mr Gagnon as a sales agent. He is apleasure to work with.Fall 2016,11/1/2015
Always a pleasureThank you very much. It is always a pleasure tocome to your office, see your smiling and friendly faces (known for quite a fewyears), be satisfied with your efficient service, have a good cup of coffee anda donut. With appreciationEwa B., 11/1/2015
Expert serviceScott, Charlie and Gary did an excellent jobfitting me in when my two headlights went out the previous night. As always, Iappreciate their speedy and expert service!Robert D., 11/1/2015
2016 WRXTony G. Wasabsolutely wonder to deal with, I purchased my 2016 WRX from premier and it wasnice to have a sales person who also loved WRXs. It's wonderful when your salesperson also drives and loves the vehicles they are selling. I couldn't behappier with my purchase I absolutely love my WRX and Tony made everything soeasy, he gave me constant updates while we where waiting for my car to bedelivered and accommodated my busy schedule when it was time to do the finalpaperwork when it came in.Kmantone,10/31/2015
Premier is the place to goWow! What adealership. This was the easiest car buy ever. From the time I started looking(July) for a new car, till the actual delivery, my hand was held allnthe waythanks to the ministrations of Mark, Jeff and Carmine at Premier Subaru. I haveonlybhad my car for 24 hours and I love it already. I know that if ever I needhelp or have a problem I can gontonthe dealership and these men will be thereto help me resolve whatever it is I nee.. If you are looking for a new Subaru,Premier is the place to go.Anonymous, 10/31/2015
Exceptionalexceptional customer service by Scott Collins& automotive service by the team as usual!!! On a scale of 0 to 10, I'drate Scott Collins an 11!!!Susanne T., 10/31/2015
ThanksThanks so much for taking care of our needs.Always feel like we are in great hands.Barbara R., 10/31/2015
Great deal with Mr. Mounir.The best service thatI ever got it. Mr Mounir, provide me with excellent and professional care.Thank you premier Subaru.iI will definitely come back to buy my wife car at Premier Subaru.Skylerlucas,10/31/2015
Great jobAlways great service. Gary does a great job aswellRosemary D., 10/29/2015
Letter of Appreciation
Lisa M., 10/29/2015ExcellentThe service rep was excellent.Christopher C.,10/28/2015
Very satisfiedvery satisfiedBernice B., 10/28/2015
The completion of a dreamI've been searchingfor a PT cruiser to replace my 2004 model, but couldn't locate one with lowermileage than mine! I located a 2010 model on line at Premier in Branford, CT.Too far for me to drive to the site! That's why my 2004 just hit 50,000 miles .They picked me up in Mansfield and drove me to Branford! All the employees wereefficient and helpful.PT fan,10/28/2015
10!Definitely a "10"!Felicia Z., 10/27/2015
Great place to do businessWe bought a beautiful2016 Legacy from Helena this past weekend. She was recommended by my daughterand was a pleasure to work with. I will be bringing in my sister to buy her newcar.mps,10/26/2015
Very helpfulPremier Subaru always does a good job when Ihave my car serviced. My service advisor was very helpful.Peter O., 10/25/2015
Pro-active; straightforward; competent staff; friendlyThe dealership didnot try to upsell us or change the deal when we came in to sign and drive. Theydid as much as we could together on-line with me in advance of picking up thecar...I practically bought the car on-line. Kimberly Seabrook arranged thingsmagnificently. Cynthia "Cyndi" Carasone implemented what Kim set up,and Kenny Schmitz found the best financing for us. Everyone was completelyorganized at all times, and no one pressured us. If we had come in and didn'tlike something about the vehicle, they would have worked with us to find the rightcar in lieu (but that didn't have to happen, the car was fine). Kenny explainedall the perks that went with the warranty and the purchase of a Kia, and it wasoverall good experience. Also, everyone returned my calls and emails fairlypromptly. They made me want to buy another car there! Also, their participationin the Costco program was what got us there to begin with...one price, nodickering, and the price was $1000 less than advertised for that car, which waspre-owned. They are 55 miles from our home, but I will go back for my nextvehicle.salmonlois,10/23/2015
Very good experienceThe service on the car was prompt. The servicepeople were friendly and explained things to me when questioned. Overall it wasa very good experience.Joyce B., 10/23/2015
First serviceFirst time for service and everything went wellThank you !John M., 10/22/2015
Best dealer experience to dateI started searchingfor a good used car a few weeks ago and in my search I went to Premier Subaruin Branford. I was immediatly met by a friendly and helpful salesman.I personaly don't like reading long reviews, I just want to nuts and bolts sohere goes.Jason was my salesman and he was fantastic, he helped me find the exact car Iwas looking for and went above and beyond. What could have been a chore,searching for a used car, became an honestly enjoyable experience. I wouldrecommend to anyone looking for a car go see Jason!When it was time for paperwork I was helped by Rodney, and I have to say Ihaven never dealt with such a professional finance person, ever. I was in andout in record time. The entire experience with Premier Subaru was top notch!!Matt.K,10/22/2015
Customer SatisfactionGreat, efficient,reliable Service, friendly employees and a comfortable, solicitous waitingroom. All round most satisfying experience with Subaru! Would definitelyrecommend to friends and family.Jemlouw,10/21/2015
Stellar Experience!!!!!I was interested inlooking at the Kia products and visited Premier Kia. Nathan took his time toshow me the different products that would fit my needs and I test drove twovehicles. I went back a second time to test drive the Spotage again to makesure that was the one I wanted. My new car was ready when I went to pick it up.Kenny explained the financial papers to me as I signed. Nathan explained all ofthe functions of the car and answered all additional question I had. The wholeexperience was fantastic!!! I would highly recommend Premier Kia to friends andfamily!CLP,10/20/2015
Great!Keep up the good work! Barbara Mullen is great!Robert B., 10/20/2015
very pleased with my experienceI want to thank Scott and Eric for the time andcare they took in addressing my concerns with my forester. I was very pleasedwith my experience and will return in the future thanks againAnne S., 10/19/2015
Love my car.My husband and Idealt with Adam from the beginning of our journey on finding the best car forme. Adam was very friendly, knowledge, and honest about everything we asked ofhim. He never ed pressured us into a sale and it was because of hissalesmanship that made us ultimately go back to him to purchase my car. Thankyou Adam for a great experience.drice0813,10/19/2015
Letter of Appreciation\
Claudia S., 10/19/2015Totally professional, patient, considerate &informative.Starting withRebekah, then Dave and then Jeff, we had the most pleasant experience.They were so very helpful be concerned about our needs. Actually it was a funtime.They are great.Joanieb1,10/18/2015
Great staffGreat staff...with a shout out to Scott Collinswho was very professional and courteous.Michael A., 10/18/2015
Very accommodatingThe dealership was very accommodating and had aloaner available so I did not have to sit and wait for several hoursSusan W., 10/18/2015
Excellent team work.It is always a pleasure and a stress freeexperience to bring my Tribeca for service at Premier Subaru. Excellent teamwork.Victoria H., 10/18/2015
Excellent customer service.Excellent customer service. I have dealt withScott and Gary on several locations and I have been pleased with their help.Will not hesitate to recommend Premier Subaru to others.Rosemarie R., 10/17/2015
Exceptional Service!My wife and Iexclusively use the Premier Subaru/Volvo dealer in Watertown for service on ourcars. When it came time to replace my vehicle they were one of the firstdealerships I looked at. They did not disappoint. I got a generous offer for mytrade and the vehicle I was sold was well explained and well serviced. I wasnot pressured and the typical sales tactics you get at most places were nonexistent. It was truly a great buying experience. I highly recommend buyingthrough Premier, especially the Kia store in Branford, they were fantastic.Bare Grills,10/17/2015
AppreciativeI appreciate that on a very busy day yourservice gave me a needed oil change before my long drive.north. Thank you.Sally P., 10/15/2015
Great Experience!I visited Premier Kiavery confused about whether to buy used or new. John was absolutely fantasticas he listened to what I was looking for in terms of price and worked to findme exactly what I wanted. I never felt any pressure and I could not be happierwith my final purchase. I would highly recommend John and Premier Kia to anyonelooking to buy a car new or used!kdmot,10/15/2015
Very pleasant and patient.Agent is excellent and explained things well.Very pleasant and patient. Whole office area seemed to be putting along nicelyand as a customer I had the sense that it is not only a well run department butalso good team rapport.Rebecca K., 10/15/2015
Very professionalErica the customer service rep was veryprofessional.Regina P., 10/11/2015
Saturday hoursIt's great to be able to have service on aSaturday. I hope that Saturday hours will remain for a long time!Carl S., 10/10/2015
Excellent serviceExcellent service! As usual!Carolyn C., 10/10/2015
GreatAnother great service at a very fair price.Bruce M., 10/8/2015
professional and courteousThe staff was professional and courteous and acouple were actually friendly. My car was serviced in reasonable time at a fairprice. Based on this visit, I will gladly return for my next scheduled service.Walter B., 10/8/2015
ExcellentYou took excellent care of us. We so appreciateyour kindness.Barbara R., 10/7/2015
TerrificMy husband and I hada very positive experience with Nathan. We had a scheduled appointment and hewas ready and waiting when we arrived. We ended up buying a Kia Optima Hybridthat day and we are totally pleased and happy with our new car. I woulddefinitely feel very comfortable recommending this dealership to any of ourfriends interested in a unique car buying experience.silver fox,10/7/2015
Just a little PatienceThis dealership wentabove and beyond for us... They were all amazing and very patient witheverything we went thru today! I highly recommend this dealership to anyone whois considering the purchase of a new or even a used Subaru... Many thanks toHelena and Rod for their patience and assistance in making our purchase asuccess...Laurabr18,10/7/2015
ExcellentExcellent service thanksJack P., 10/6/2015
Nathan Glazewski, the happy medium!Nathan is not thestereotypical sales guy. He knows his stuff, stays in contact, but isn'tsuffocating. I would absolutely buy another car from Nathan.happygal,10/6/2015
Best car buying experience in my lifetimeKim did an excellentjob being attentive and closing the deal after giving the quote via internet.Then Tony followed up the process, I got a better price after everything wasadjusted. They have very high ethical standards. Jason helped me out a lot on aSunday to finish the paperwork. Rodney was extremely pleasant and professionalin the delivery process. I took the train from NYC(believe me it's worthwhile),Tony picked me up and he was great to make sure everything went smooth; tookhis time to explain me the vehicle. Tony was a fantastic sales person, like theother employees of Premier Subaru that I've dealt with. I highly recommend thisdealership. I've got a Black on Black 3.6 2016 Subaru Outback which was hard tofind..nikeb,10/5/2015
the sales office at Premierwas top notchThough I haven't had myvehicle serviced here yet, I will say the sales office at Premier was topnotch. Not only did Jason and the team work to get me a higher trade in valuefor my older vehicle, they helped me quickly find and finance a great new carwithin the range I stipulated.Would highly recommend anyone interested in purchasing a new Subaru check outPremier over any other dealership in the southern CT area. Couldn't be happierwith my CPO Forester.Chris D., 10/5/2015
Service department
Hi Gary and Team, All went well as always.ThanksAl L., 1/6/2016
Very friendly
Very friendly professional staff who handle these routine appointments for check ups and oil changes efficiently.Nancy A., 1/6/2016
Very professional
Very professional, friendly, thorough and helpful.Richard S., 1/5/2016
Great!
As always great professional service.Mary B., 1/5/2016
Fast service
Service was performed on time and neatly done.Alan C., 1/2/2016
Friendly staff
Everything went smoothly. Staff was friendly and efficient.Elaine B., 1/1/2016
Great dealership!
Luke made this deal happen quickly and very efficiently. He explained everything really well. He has excellent customer service skills. Rob closed the deal and lined up all financial pieces. Very pleased.materialnurse, 1/1/2016
First time internet deal
Kim made this deal happen quickly and efficiently over the internet and Jason was great when he got us through the dealership paperwork the very next day. We got a very good deal and it was a pleasant experience all the way through. We will recommend this dealership to our family and friends.William Canfield, 1/1/2016
Excellant dealer to buy a car from
We recently ended our lease on our Forester and purchased our new Outback. Adam Aresnault presented many different options and financing plans in a courteous and professional manner. There was no pressure to make a particular choice. Rob Weljkovic explained all the lega papers and disclosures so they were easy to understand. This is the second time we have used Adam and Premier for a new car and we will most likely be back agan in a few yearslMRDAVE, 1/1/2016
My service rep is the best.
My service rep is the best. She suggested alocation for lunch while I waited. Of course she was on the money. Once shelearned parts needed to be ordered and the job would take several hours tocomplete, she arrange for me to have a loaner car. Each visit to the ServiceDepartment is pleasurable.Michelle B., 12/31/2015
Excellent
excellent, as always -- prompt and friendlyservice!Carolyn S., 12/31/2015
Good dealer
Tony kept us informed everystep of the way. Subaru's are very popular so we had to wait for one likeeverybody else. We got everything on our car the we requested. Everybody wasvery friendly and helpful and know their business. Very satisfied and would gothere again.Evgeny,12/31/2015
Excellent service
Excellent service as always. Never ever have hada single issue with the service.Ronan B., 12/31/2015
Honest & Fair
This is our first Subaruand new car purchase in many years. The salesman was able to find the vehiclewe wanted and negotiate fairly. We left satisfied customers.Wizard1949,12/31/2015
Buying my 2016 Subaru wrx sti
This dealer is exceptionaland one of the best dealers I have ever been... I am happy that I bought my newcar from this dealer.. They were patient and understanding, especially Tony. Iam completely satisfied and happy.Jay_kid10,12/31/2015
Taken care of immediately
My tire light was on. I showed up unannouncedand was taken care of immediately in spite of the busy day.Margaret C., 12/30/2015
Welcomeing atmosphare
I was referred by a friend that is very happy with her lease and going to lease again. I am thankful for the wonderful people who explained everything thing to me since I am so called a nervous nelly. Christine explain the set up of the car which was also new to me and I love how we don't have spark plugs for timing belts to have to deal with. :-) I love how the sportage rides and how the car is designed and hope by the end of my three years I still feel the same and want to pursue another kia Thank youpenneyrp,12/30/2015
Great service
Following your recommendations for repairsneeded on my 2011 Subaru, after nearly 95,000 miles - with an all-wheel drivealignment, brake fluid change and differentials updated, my car now drives asit did when I first got it. I love my Subaru!Margaret E., 12/29/2015
Great Experience
Ted was an outstandingsalesman and was through and organized . Great car buying experience . Thankyou Ted for a speedy car buying experience we did not have to spend hours atyour dealership just to buy a car.Car buyer, 12/28/2015
Professional
Went to Premier Kia to lookat 2010 Ford Focus. When we got there, the car was waiting for us to testdrive. Jared was our salesman and was very professional and let us take ourtime looking at the vehicle. We encountered no pressure whatsoever and would recommendgoing to this dealer and asking for Jerard.new toy, 12/28/2015
Phenomenal service.
Phenomenal service. Brian was so helpful He wentabove and beyond expectationsBernice M., 12/25/2015
How buying a car should be!
I visited Premier Subaruseveral weeks ago with my old man to see about trading in his Subaru BRZ andgetting him into an Outback or a Forester. For this run we met with TedAstarita. After two test drives and Ted showing us the features in each model,I sided with the Outback. Ted got my father a great trade in and gave him adeal he was completely satisfied with. No aggressive sales nonsense.Weeks later, the Outback was delivered to Premier and we setup a time with Tedto finalize the deal. We then met with Rob Weljkovic who got us through thefinal process easily without any hassle. This is my second time experience with Premier Subaru, and I have been pleasedboth times. It was the third time for my father, who has been a Premier Subarucustomer since summer of 2006. Overall the staff is friendly, courteous, andthe process has always been easy. I am pleased with how we are treated, and theOutback my father got is fantastic!Zapix,12/25/2015
Excellent
Excellent!!Arthur L., 12/23/2015
Great service
Scott was great. Gave me the appropriatesuggestions for servicing my car. Very courteous and professional.Charles L., 12/23/2015
Purchased 4 cars from Nathan
We (my husband and I) havebeen customers of Premier Kia for almost 4 years...I never write reviews butafter reading that terrible one from the women bashing the dealership and theemployees; I felt compelled to write my opinion on our numerous experiencesthere. For one, I think that the purchase of four vehicles says a lot...Nathanis a our sales person, really nice guy...we purchased two cars at the same time3 years ago (a Sorento and a VW Jetta).....this year, I bought another Sorentoand my husband bought an Optima...Kenny was great, friendly and honest throughthe whole process.I also want to comment on the service people....We always deal with Jamie &Derek. Always kind and friendly. We would recommend Premier Kia to family andfriends anytime!dnt15, 12/23/2015
Awesome
Awesome experience every time I come in.Michael R., 12/22/2015
First Time Legacy Owner
Picked up my Legacy on 12/18/15 and my experience with the folks at Premierwas excellent. They went over every detail and I felt very comfortable. HermanWinston was terrific and was extremely helpful. I would highly recommend thisdealership!Fran K,12/21/2015
Oil change club card
Received an email with a coupon for the clubcard and so I stopped in Saturday a.m. to buy one for oil changes. Thank youfor the offer!Sandra M., 12/21/2015
Awesome experience
Love my new outback!Had a wonderful experience purchasing my new car. Barb Mullen was great andhelped me every step of the way. She made the process very easy and stressfree. Would definitely recommend Premiere and Barb to all my family and friendsAmy L,12/20/2015
Quality work
Quality work and service at a fair price. Hardto beat! ThanksFrank & Tinna M., 12/20/2015
Courteous staff
Very courteous staff, helpful and accommodatingCarolyn A., 12/19/2015
Fantastic
Fantastic customer serviceNorberto T., 12/19/2015
Helpful and courteous
The service consultant was helpful andcourteous, I have always been happy with the staff at Premier. However,whomever drove my car out of garage made so many adjustments to the driversseat I am still having problems getting it back to where I need it to be. HappyHolidays to all!Lorraine C., 12/18/2015
Very well satisfied
I am very well satisfied with this serviceexperience as well as with the previous experiences. The personnel are veryhelpful and the service was performed in a timely manner. Merry Christmas toallEdward C., 12/18/2015
Great service
Great service, you folks are always so helpful.Suzanne R., 12/17/2015
Really impressed
I was really impressed and please with theperson who helped me.Thomas J., 12/17/2015
Awesome customer service!
Awesome customer service! Everyone was verypleasant and helpful. The building was well kept and clean. Great experienceoverall!!Courtney D., 12/17/2015
Best service
The best service department I ever experiencedLawrence F., 12/17/2015
Great service
Service was completed in a timely manner. Staffwas attentive and courteous.John D., 12/16/2015
My long awaited Outback
It's been 3 yearsthat I've wanted an Outback. I have never heard one negative comment fromanyone that I spoke to that owned one or knew of someone who owned one. Dealingwith Barbara Mullen has been a total pleasure. She is probably the bestcustomer service person I have ever dealt with. I was in customer service mostof my working career so I know how difficult it can be. I felt like I was athome and she was my best friend when dealing with her. Her work knowledge issuperb and if asked a question that she did not have an immediate answer for,which was rare, you know you would have one pretty quickly. Because of thedemand for the Outback and the requirements I had, my car had to be ordered.Barbara always kept me updated on the current status. If I called with aquestion and had to leave here a message her response was immediate. Barbara isdefinitely 5 stars to me. Rob Welijkovic was also a pleasure to deal with. Whengoing over all the paperwork for the car he had no problem explaining it to meno matter how many times that might have been. He truly wanted me to understandwhatever I needed to know.Ozzy1211,12/16/2015
Best Dealership in CT
We have been comingto Premier Subaru for 17 years and counting... We are on our 5th leased vehicleand have also bought three used cars from them. Barbara Mullen is an awesomesales rep that we have had since day 1. She is very informative and reallyknows the cars. Barb strives to find the right car for you and helps you getthe best deals around CT. Everyone from finance to service treats you likefamily. We wouldn't think of going anywhere else!Buzzer158,12/14/2015
Wonderful Sales Person.
Nathan Glazewski madebuying a car fun and easy. Nate was never pushy and answered all of myquestions.The day of my pick up he took care of everything for me!! Evensetting up my insurance. After 30 minutes i was driving off the lot in my newford. I couldn't be happier with my new car and I have Nathan Glazewski tothank for that !!samantha1989,12/14/2015
Beyond happy
Brian in Service kept in constant communicationwith me during the day. I had many things done to my car, brake service, remotestarter, oil change and he surprised me with an excellent price on fixing aproblem I was aware of with my wheel well. He took excellent care of me andeven added some nice discounts to make the total price less painful. I ambeyond happy with the work done.Pamela C., 12/14/2015
Great experience
Front desk (Erica?) very friendly, helpful andenthusiastic. Work dine quickly. Was surprised to have car wash too! Greatexperience as usual.Shelley A., 12/13/2015
Excellent job
They were prompt and did an excellent job. Veryfriendly staff.Sarah S., 12/13/2015
Best Car Experience Ever!
I never owned aSubaru before but kept hearing really great things about them and especiallyabout Premiere Subaru in Branford. I was skeptical at first - but they quicklywon me over due to the attention paid on exactly what I wanted - price-wise.Steering me away from what I could not afford and showing me models in my pricerange. My sales rep, Mounir Jouhrani, was so patient, kind and answered my manyquestions ...and I never felt rushed or pushed to get the deal done. I trulynever purchased a car so easily in my life! Everything was taken care of bythem and follow up calls were reassuring. Everyone there was so nice ....andwhen you have a pleasant experience even signing the papers and making thishuge commitment, that says a lot!Joyzelle,12/13/2015
Exceptional service by Tony Gagnon
This would be oursecond visit to this Premire Subaru in Branford to buy our second car. Thefirst time was to buy a used Outback which was last December and we drove awaywith a brand new 2015 Outback Premium. Because of the service and the familylike atmosphere that Tony presented with no hassle, we were totally satisfiedeven our kids were excited and they never forgot Tony. After that visit Tonyemailed us very often to check up on the vehicle and to extend his wishes onthe holidays and birthdays. Now we were shopping for a used Impreza so we wentto Tony which was 40 miles drive to the Branford Premire Subaru. We were shockedwhen our 5yr old asked if we are going to see that nice dealer guy (TonyGagnon), our grandkids might be heading over to Premire Subaru in Branford tolook for Tony, lol, live long my friend because you might have a lot ofSookram's heading your way, lol. After having alittle chat with Tony and catchup on some family events we got down to business and after crunching somenumbers, we drove away with a brand spanking new 2016 Impreza Sport with lowdown payment and monthly payment that fits our budget. We love our new car, nowthe kids are debating over who gets to ride in the new car with dad, lol. Thankyou Tony for making our second experience delightful and fun also a memorablemoment especially for our kids .Much thanks and appreciationSookram's,12/12/2015
More than satisfied
I was more than satisfied. They were incredibly thorough, polite, and went above and beyond to be sure I was happy with the services provided to my car.Margaret E., 1/28/2016
Above and beyond
Once again Scott went above and beyond what he is required to do to help me out with my car. I really appreciate him and he is a definite plus to your department. I was a little disappointed that I had to wait 1 3/4 hours to get a marker bulb changed but Gary took me out into the service area and explained the new station you will be setting up soon so when someone comes in for a simple oil change or bulb replacement they're not sitting there for an hour plus each time.Susanne H., 1/28/2016
Service
Great place to have your car serviced in a blizzard!!James O., 1/27/2016
Wonderful as ALWAYS!
I stopped in unexpected to the sales showroom. I needed help from someone to purge my contact phone list back in to my hands free Bluetooth system.I gave the showroom sales people a big hello and asked if anyone could assist me.Jason Jarkes didn't hesitate one second. He came out to my Forester and assisted me.Also, Helena O'Connell assisted us with her knowledge, my issue was solved within minutes,I have puchased my last 3 cars from Premier and wouldn't ever go anyplace else.Bob Alvine owns and runs a class act business! 10+Thank you PremierJessie58, 1/27/2016
Best service department ever
Bought a Legacy Outback and fell in love with the car. The service department is the best I've ever encountered: friendly, courteous, creative and conscientious. On one occasion I was near the dealer when, as I filled the gas tank, I saw smoke pouring from under the hood. I called Premier and they said to bring it in immediately - no appointment needed - it was a busy day for them and late afternoon. They found a serious, life-threatening problem. Fixed it while I waited. You can't do better than that!carol631, 1/26/2016
excellent
It was a pleasure dealing with Barbara Mullen and Jason Jarkes at Premier. Barbara was very thorough and thoughtful to my husband and I. We never felt rushed or pressured at all.We first came in and spoke with Jason and he showed us some cars. A week later we came back and Barb took us on a test drive and really listened and understood what we wanted.Thanks for making it easy.Leanne, 1/26/2016
Subaru in a blizzard
Will buy from again. Very satisfied with our salesman Herman Winston ,Rob the financial manager, Dave and the rest of the crew at Premier. Would return to purchase there again and recommend to friends. And the Forester is terrific. Thanks guys!!!!WendyP, 1/25/2016
Excellent experience
As always, excellent experience. Great dealership!Catherine S., 1/25/2016
Valentina is the BEST!
This is my 3rd Subaru from Premier Subaru of Branford. Valentina was very helpful, pleasant and extremely knowledgeable, making my experience great! Also I'd like to mention the service department and Robert Burgess who was also very helpful! A great experience all around!Emspop, 1/24/2016
Excellent no xxxxxxxx salesperson
Very knowledgeable about his product. Very straightforward in his approach and spared me overly aggressive upselling and bait and switch techniques that I have experienced at this dealership in the past. I will highly recommend this dealership but only with Luke Pannone as a sales representative.Tony D., 1/24/2016
Amazing!
Both Barbara and Rob were very helpful. Barbara found me the car of my dreams and Rob got me a loan so I could afford it. I could not be more happy about my experience with premier Subaru!Bavinj, 1/23/2016
Pleasant and helpful staff made car shopping easy
I had bought my first new car from premier Subaru a year ago and unfortunately, had to replace it recently. I called and spoke with the same salesman I had the first time and within 24 hours, I had a new car. They did whatever they could to get me in my new car asap. It was a painless experience!Girlinaru, 1/23/2016
Very Professional
I was very impress with few Subaru staff I met. They are very professional. I was very please with Ted Astarita who did not pressure us to buy with him. He gave us the facts about the car and that the way it should be handled. Overall - EXCELLENT -SF2016Forester, 1/23/2016
best and most reliable customer service!
I've recently bought my car from this deslership, not only did I not know where to begin but Valentina (highly recommended!) helped me through the whole process - her patience and overall positive Attitude really went the extra mile with me, as I changed my mine so much about which car I wanted. Anytime I had a question, she was right there to help. Even after the car buying process, she has continued to help me with any questions I have regarding the car. I can't stress enough how Valentina and the rest of the crew at premier Subaru really go above and beyond for theo isomers, who they treat more like friends and family. I've been recommending them to everyone now, and I really hope she gets the recognition she deserves! And Rodney is awesome too! thanks again everyone!!Fawnzargo, 1/23/2016
Super service
Super service as always with a friendly service department!Donna F., 1/23/2016
Always impressed
I am always impressed with the personalized customer service at Premier Subaru. Let's face it, visiting a car dealership is akin to visiting the doctor...you often don't know what the "doctor" will find and you know it will most certainly be expensive. The people at the desk are very helpful, not aggressive or difficult. Much appreciated.Robert G., 1/22/2016
Satisfying service experience
Gary, Scott, and your service technicians provided a satisfying service experience as always. Additional service needs were detected once work was underway. These were presented and discussed in terms of safety, future performance, and affordability, There was no pressure to expand the scope of work. What was agreed upon was completed to our satisfaction in a timely manner..Al and Judy L., 1/22/2016
Very helpful
Your staff is always very helpful in keeping my Subaru healthy.Laurie T., 1/21/2016
Premier Subaru
I was very happy with my experience with Premier Subaru. Everyone was very nice and very helpful. I was able to get the car I wanted.dixont, 1/20/2016
Excellent job
This was my first visit to your facility. The service desk staff was bright and very attentive to my needs. The issue with my car was diagnosed quickly and repaired in short order. I must say again that the service staff do an excellent job. I will be sure to use your facility for all future maintenance.Paul H., 1/20/2016
Friendly and helpful
Everyone was friendly and helpful Brian explained everything what was done on the car see you all again in 7000 milesPamela F., 1/20/2016
Great staff
Like always a great staff and they communicate very well with there customers... Subaru does all the work on my car... Keep up the good work..Linda B., 1/20/2016
Service was great
Service was great for my oil and filter change on my 2013 Subaru Legacy. Scott handled my service appointment very well and the technicians recommended tire rotation. I was in and out in a very reasonable amount of time. Thank youJay S., 1/20/2016
Mike Wazowski gives Christina two (alien) thumbs up!!
Christina was fun, knowledgeable, and patient. I would be ready and willing to recommend her to anyone as well. We are now fast friends!Monsters, Inc.Mike Wazowski!!, 1/20/2016
Satisfied customer
we went in looking at a used hyundai in the lot, price was fair, salesman was friendly and helpful, was a very quick easy pain free experience!!ypierpont, 1/20/2016
Fantastic
Everyone was fantastic! Couldn't be smoother and I couldn't be happier. Thank you.Stacy O., 1/20/2016
Awesome service
Yes very much so especially with the help in getting the repair of my remote starter covered by the extended warranty and working with the adjuster!!Paula Q., 1/20/2016
Always a pleasure
Always a pleasure to come for service... everyone not only pleasant, but do everthing to make us comfortable.. the service is perfect in every way... Thank You so MuchThe Litskys, 1/20/2016
The experience was great...
Herman Winston & Rodney P. made this time very comfortable and enjoyable for me and my daughter. This was my daughters first car and the time and effort that was taken to make her feel comfortable was really appreciated. Patients and consideration was noted through out the time.smile33, 1/19/2016
Love this car.
I found a great deal on a 2015 Subaru's Forester on Premier Subaru's website. On my first visit to the show room, Herman arranged for me to drive a 2016 since the one I asked about was still being processed. The next day, I drove the car I was interested in and eventually bought. Herman was extremely patient and supportive throughout the purchase process. And Robert (the finance specialist) was articulate and very professional. Love this car! I can, without reservation, recommend Herman and premier Subaru.Guilford gal, 1/18/2016
New Car Buying
Polite and professional staff. Sales rep was thorough and upfront with details. Financial manager was obviously experiences. He explained everything thoroughly, some details he described twice (for my sake). They took care of the insurance info (with my help), the registration (out of state), and the car was perfect.James66, 1/18/2016
I bought new car
The sales person Valentina Craig was nice to deal with ,was helpful and patient with me when showing me how to use all the featuresgene, 1/17/2016
Service
Yes, This finished the service work that was scheduled for the prior service and corrected the window sticker.Diane M., 1/17/2016
Always helpful
Scott Collins is always ever and helpful. big asset for your company. good job.Pasquale P., 1/17/2016Â
Great service
I knew I wanted a Subaru, the question was where to get it. I got great service at Premier. The salesperson Adam and the financial person Rodney were both terrific.Customer 2016, 1/16/2016
Very nice staff
Staff was awesome. They were professional and friendly. They also did not pressure you and make you rush on any decisions! They were very clear that they were willing to help!!Glenn123, 1/16/2016
Courteous and helpful
I am always satisfied with my experience at your dealership. Everyone is courteous and helpful. I arrived at the service department 20 minutes before it opened for business on Wednesday, and the staff member at the counter was so kind. It was very much appreciated on a morning when I was so pressed for time. Best RegardsC.Parker, 1/15/2016
Great Experience
I purchased a 2016 Kia Optima from Premier Kia of Branford. I was extremely happy with the entire purchasing process. From the time we walked in the door until the time we left with my new vehicle I felt very comfortable and at ease. Cindy Carasone was our sales person and she made our experience a very pleasurable one. She never pushed or pressured us, and was extremely knowledgeable about the car and it's features. She was very friendly and helpful and took the time to explain everything thoroughly. I cannot say enough about her. She worked very hard with Kenny to get us the best deal and they both did an outstanding job. I have purchased many new cars, but I have to say this purchase was by far the best and would definitely recommend this dealership and asking for Cindy. She was awesome!! Thank YouDebbi and Steve B., 1/15/2016
Amazing Experience from day one...
We were greeted immediately and our sales person was sitting with us within the first few minutes discussing our particular needs. We had not exactly decided on moving forward with the purchase until that moment. We had visited two other dealerships and NO ONE was as polite and knowledgeable. We purchased the vehicle and when we arrived to pick it up our sales person Jason thoroughly reviewed the entire vehicle. The service department is just as polite and convenient. We have recommended the dealership to multiple friends and anticipate a great long term relationship with Premier Subaru. Thank you!MJ, 1/15/2016
Oil change
You fit me in for oil change to accommodate my schedule. Thank you!!!!!Leslie C., 1/14/2016
First visit
First visit. Was completed in a timely manner and my $10 thank you coupon was honored.Judith T., 1/14/2016
Great Experience
Both Luke and Rodney were great to deal with and made the car buying process painless. Both gentleman were friendly and very helpful. I never felt pressured into buying anything. Rodney was very personable and made the finance part of it, believe it or not, enjoyable. Luke has followed up multiple times to ensure that I am satisfied with my purchase.Alyssa, 1/14/2016
Excellent product presented professionaly by Herman Winsten
Excellent experience due to the attention, information given and skill of the salesman Herman Winsten We love our 2011 Subaru Legacy! It was great on our trip to Florida this month!!!.our next car will be a new Subaru purchased from Herman!!!Ryanphyl17, 1/14/2016
I love my car!!
The best decision I've made was going to Subaru. It was an excellent experience. Everyone is friendly, my car dealer answered all of my questions, helped me find the perfect car for me and over all treated me like family. (It doesn't hurt that Subarus are amazing cars to begin with)Angiemartinez189, 1/14/2016
Best Car Buying Experience
After a remarkably atrocious experience with a salesman at a local Honda dealership, I wasn't sure how much longer I could withstand the car-searching process. Fortunately, I went to Premier Subaru and was greeted with kindness and professionalism from the moment I walked through the door to the day I drove my new Subaru Impreza off their lot. Everyone I dealt with was friendly and helpful. Their salesman Luke is incredible! He took the time to understand where I was in the car-buying process, including what I liked and didn't like about all the cars I had looked at, and dealerships I had visited. He truly turned this experience into an enjoyable one. At no point, after turning to Premier Subaru, did I feel uncomfortable, or pressured to make a decision before I was ready. I couldn't be any happier with the car I selected, or who and where I purchased it from.Alenacast88, 1/14/2016
Excellent Customer Service
I was very impressed with the professionalism of the employees at Premier Subaru. There was no pressure to buy, but a lot of help in choosing the car that was right for me.Silver Queen, 1/14/2016
Excellent Customer Service
After comparing the purchase of a Subaru with another dealer we chose Premier. The customer service was excellent. I received frequent calls on updates of when my car would arrive at the dealership. A pickup date was arranged and our sales agent (Luke Pannone) was excellent. Friendly and helpful, explaining all we needed to know about the car and offering any help in the future. The owner of the dealership also came out to meet us and congratulate us on our new car. The financial manager, Rob, was also friendly and helpful. After having the car for 2 days I received a follow up call to check that everything was going well. Would absolutely recommend this dealer to anyone buying a Subaru, which by the way, is a great car!PamelaM, 1/14/2016
love the staff
I really love the staff and how they treat ALL their customers.Marcel B., 1/14/2016
Service department
Your service department is by far one of the best I have ever stepped foot into. Keep up the great work.Sean N., 1/12/2016
Always professional
Always professional and friendly. No nonsense and I appreciate that.Colleen, 1/12/2016
Excellent experience leasing new Subaru Impreza
Our sales person was Helena O'Connell. She was friendly, knowledgeable, and very interested in making us happy. She took us on a test drive, explained all of the car's features, and then went out of her way to find the car that fit our needs. The car actually came in 2 weeks early, so that made us very happy. When we showed up to finalize the paper work and pick up the car, Helena was well prepared. After just a few minutes, Helena was showing us the car's features, and answered all of our questions. We also spent a few minutes with Rodney Pomerleau, who was also a pleasure to work with. With the paper work complete and the new plates on the car, we were on our way in our new car. A great experience overall. Premier really has its act together. Even after the sale, we heard from Premier, asking if everything was OK. Now that's service!vigor, 1/12/2016
Wow, Great Experience
Helena O'Connell was our sales person. She was personable, knowledgeable, professional and extremely helpful. Went in for a used car and walked out with a brand new car! Loved out experience! Dealership awesome!Alison H, 1/11/2016
My First Forester
From start to finish the whole process was friendly and inviting. Everyone on staff was supportive and thorough. I left the dealership feeling as if I established a relationship with a business and the workers there that I will have no worries returning to in the future for service.tessvictoria, 1/11/2016
Excellent Experience and Fabulous Customer Service
Recommend Premier without reservation- because I travel for work I conducted the majority of the transaction online. Kimberly was extremely helpful and supportive, and once I came in to actually purchase the car everyone we dealt with (including the finance manager!) was wonderful. Much better customer service, especially when it comes to email correspondence, than any other dealership we encountered. Thank you Kimberly, Ted, and Rob!subarug, 1/11/2016
Great service
Great service as always!Oren K., 1/10/2016
Very helpful
Brian is very helpful. ThxMark R., 1/9/2016
I love the service
I was very satisfied with my visit. The customer service rep was quite helpful in explaining all the services that my car needed. I always feel very well taken care of at Premier Subaru. I feel that they are looking out for me and my car! I trust them. I love the service I receive there. Thank you.Allan N., 1/9/2016
It was a very pleasant experience
Luke was excellent. He was very helpful in finding the right vehicle to fit our needs. I would highly recommend others to this dealership and specifically to ask for Lukesuburu, 1/9/2016
Very satisfied
Always very satisfied with Premier service!!!!Marion M., 1/9/2016
Friendly staff
From the moment I walked in until I picked up my car the service was professional , staff was friendly, and very helpfulLynn P., 1/8/2016
very good
I went to premier to buy or lease a new Forester. This was the only Subaru I was interrested. Your salesman Herman Winston worked with me and obtained prices for lease and buy. He was professional and i purchased a lease on a Forestercapjack, 1/8/2016
Successful used car purchase
We're very happy with the service we received at Premier Subaru. Both Herman and Rob were knowledgeable and helpful. During a busy day they devoted all the time needed to explain things, answer questions and make the buying experience as pleasant and efficient as possible.carbuyer, 1/8/2016
Professional
The service and professionalism was excellentDena L., 1/7/2016
Great service
Great service in solving a perplexing problem by Brian, he was persistant and literally found the problem.Edward Z., 1/7/2016
Service
Thanks. Good service as usual.Julie C., 1/7/2016
Doesn't get much better
Every thing was done within the time frame the service rep gave me. Doesn't get much better than that!Ann M., 1/7/2016
Great service
As always great service, very accommodating, very professional and courteous.John P., 1/7/2016
Amazing experience and staff!!From someone whodoesn't know much about cars, Premier Subaru made my car buying experience socomfortable! I worked with Jason Jarkes and he could not have been moreaccommodating. From our first conversation he paid attention to every detail ofwhat I needed and wanted in my new car. He went out of his way to get in touchwith me, even on his day off, just to make sure I was all set to purchase mynew car. Finances were definitely something I was concerned about and the staffnot only got me in the car I wanted but with a price I could manage. They alsogave me an amazing deal on the vehicle I traded in and I could not be moregrateful!!! I would absolutely recommend this dealership to anyone!!!lilrls143,8/17/2015
Premier's legacy: Terrific sales, financial staffFrom the moment wewalked on the Premier lot, our car-buying experience was a pleasure. SalesmanJason Jarkes helped us find what we were looking for, displaying a willingnessto listen and a thorough knowledge of the Subaru brand. Financial ServiceManager Joe DeAngelo and General Manager David Taylor were equallyaccommodating. At no time did we feel the least bit pressured or"hustled." In short, the Premier staff is every bit as good theproduct they sell. Top shelf.Drive-on,8/17/2015
Incredible customer serviceRecently purchased aSubaru Legacy from Premier. Their customer service is incredible, aboveand beyond our expectations. We were given the attention we expected, frombuying our car until we drove it away. And then again 5 days later when we hadquestions. Caring staff and owner. Dave Taylor, the general manager,understood our needs and personally made sure they were met. Our sales person,Helena O'Connell was very attentive. Working with Jeff Irzyk, to do thepaper work, was a pleasure. He explained everything and there was no pressureto add additional warranties. A friendly, relaxing, comfortable show room whereeven the owner Bob Alvine, spent time with us. And the price was the best wefound!Anonymous, 8/16/2015
Wow-Fantastic sales staffSearched long and farfor a specific vehicle at a competitive price. My search ended when I wasfortunate enough to speak with Brian Canell. Price is obviously important butequally important to me was to deal with a straight forward and professionalsales staff.Brian introduced me to sales consultant Mark Gennette. Mark was a totalgentleman right out of the gate, direct and knowledgable. My trade-in vehicle was inspected and a fair price offered. I traveled 2 hoursto Premier, passing several other Subaru dealerships along the way. No regretsas it was worth the trip to be treated fairly and with respect.Sales manager Will also took the time to introduce himself and thank me for mybusiness.......can't ask for a better car buying experience!Sarki,8/15/2015
xv crosstrekI had to order my carfrom overseas and the dealer I worked with, Tony Gagnon was in contact with methe whole time, every step of the way. When I finally got the car, he showed meeverything about it and how to use everything. He was very helpful. Everyonewas very friendly and helpful, including the finance department. Thanks forhelping me get into my new car!xobrittoxbratt,8/15/2015
Great Experiance!!I had a greatExperiance at Premier. My sales person Jason Jarkes was great, he got me thecar I wanted with the options I wanted for the price I wanted!! They gave me avery fair amount on my trade and both Joe & Jeff in the finance departmentwere great. They got me an very low rate on my financing even though my creditwas less than perfect, they were 2% lower than other dealers!!Thx Premier for the great transaction!!Matt C.,8/14/2015
An Awesome Purchasing ExperienceThrough the years, Ihave purchased many vehicles - both new and gently used. I try to considermyself an informed buyer doing all of my research in advance so when I finallywalk into a dealership, I am confident that any deal made is a good one. I hadthe privilege of having Nathan Glazewski as my sales representative and he isamazing to work with from test drive to sale completion. He made me feel totallycomfortable throughout the process. I know the first thing I will do as part ofmy research for my next vehicle is to find Nathan!Bob F.,8/14/2015
Very positive experienceContinue with their service level. Our experience was very positive.The sales man was extremely knowledgeable and accommodating.His explanation of the car was what sold us.Michael S., 8/13/2015
We had the best experienceWe had the best experience buying our car because of the goodpeople, low pressure, well informed about the car. Ted was just anoutstanding salesman who we really trusted. He listened to us andanswered all our questions. The car lot had many choices and wasvery organized. The process was very smooth and painless.Douglas M., 8/13/2015
Excellent experienceexcellent experience.needed a car quickly. got exactly what i needed. service from sales staff wasvery good.Alan S., 8/11/2015
Great experienceI was offered a 24hour test drive. I hope my ownership experience will be as good as the salesexperience. My other vehicle is a BMW. I'm offered a loaner vehicle for anyrepair. A Sorento was not a consideration until I drove one.Shepard S., 8/11/2015
Pleasant and professionalI found everyone to be pleasant and professional.I was pleased that my appointment was on time and suggest that all keep up thegood work.Dennis A., 8/11/2015
Absolutely terrificYour service wasabsolutely terrific. I had a situation where I was unable to drive to thedealership to bring the car in and Elijah drove all the way down to me to bringa loaner and take my daughter's car in for service. Scott kept me posted on theprogress, and the car was brought back in a timely manner. I could not haveasked for anything more! The 15,000 mile service was done and the car wasdetailed beautifully. Thank you!Wendie V., 8/9/2015
Customer Service...WOWWe recently purchaseda Subaru Legacy from Premier. Their customer service is incredible and aboveand beyond anything we would have expected. The time that they took with usfrom the beginning of buying our car until we drove it away, was amazing.CARING staff and owner! Dave Taylor, understood all our needs and personallymade sure they were met. The customer service was EXCELLENT, top notch! Fromour sales gal, Helena O'Connell, to meeting with Jeff Irzyk to complete thepaper work.A friendly, relaxing, comfortable show room where Bob Alvine, the owner,personally spent time with us.And price, the best we found anywhere! Thank you , for making car buying experience everything we had hoped for!When buying your Subaru, choose PREMIER!T&KB,8/9/2015
No-pressure sales experienceOur first experiencewith Premier was positive. Herman Winston listened to our specific needs andanswered all questions about the vehicles we tested with openness anddirectness. His experience in the auto industry helped us with comparisons ofother makes and models. There was no pressuring to 'buy now or miss a greatdeal'. HIs knowledge of Premier's business procedures was not as informative,but sales manager Will Petrillo filled in with prompt and courteous attentionto our questions re delivery dates, accessories, billing, etc. One problemspecific to our situation: we inadvertently left behind a driver's licenseafter closing the deal with a business consultant. After discovering thelicense was missing, thinking we misplaced it, we spent days searching our hometo no avail. When we finally connected it with the purchase and called Premier,they said they indeed had the license and were storing it securely. Animmediate phone call letting us know they had it would have saved us a lot ofanxiety.danter,8/9/2015
Everyone was so helpfulI think everyone that I met was right on. Everyone was so helpful and knew exactly what they were doing. Thank you all so much.Anita A., 8/8/2015
A great place with great deals!Great staff and unbeatablesales! Worked with a couple of different people. Thank you to Rodney P. andTony G especially! You guys are great!Redbeard, 8/7/2015
Incredible customer service and very trustworthyKind, fair,informative and trustworthy throughout the entire process of purchasing a car.Truly caring people work at this dealership. And I love my car!chrissygardner14, 8/7/2015
Went above and beyondBefore coming to PremierKia, my wife and me went to the Premier Kia website to look at a couple ofcars. Eventually, we saw a 2009 Nissan Versa that caught our eye - we saw thiscar a few days before. Our salesman, Nathan, approached us in the used side and steered us toward theVersa. I had a wonderful experience test driving the car and in the showroom.Nathan answered any questions I had about the car and any financing questionsthat I had. A couple of days later, the financing manager calls me and I toldhim everything. They worked with me diligently to make sure that all myfinancial needs were met and I was in the Versa. Thank you very much.PaulF, 8/7/2015
The way car buying should beI had a wonderfulexperience at Premier Kia - I spent over 4 weeks trying to work with anotherKia dealership that when I walked thru the doors and met Nathan I accomplishedmy purchase in 90 minutes - it was quick, easy, painless the way car buyingshould beMelissa S., 8/7/2015
An overall straightforward car-buying experienceI had been in themarket for a new car after having a rough go of it with my previous used car,so after a couple of visits to other dealers where my desire to test a car wasrebuffed, I came by Premier Subaru in Branford and got in touch with HermanWinston. He was more than willing to get me into the type of Subaru I waslooking at, which, combined with his strong knowledge of the features and thedecent price proposed for the new car, won him my business over the other CTSubaru dealers. Two weeks in, I could hardly be happier with my 2016 WRX, andthe memories and miseries of my uncooperative former car are quickly fading.Thanks, Premier Subaru!baftstanff, 8/7/2015
Easy PeasyPremier Subaru was myfirst scheduled stop (of 3) and it was also my last. Tony was phenomenal inhelping me figure get the car i wanted for a price i was comfortable paying. Ithink thats what we all strive for as consumers. Lets be honest, car shopping issomething we all dread, maybe its the stories we've heard about the pushy salesguys, the long enduring negotiations.Well, for the moment forget all you've heard/experienced with car buying. Visitthe guys/and gals at Premier subaru. Ask for Tony Gagnon, The guy is awesome.We went on a test drive, he was thorough with the car and best of all. He andDavid (GSM) put together an incredible deal for me. I couldnt be happier. Greatcars, Great staff (yes even parts and service were pleasant to deal with). GO ... NOW!! Make Premier your first stop. Buying a car should be easy peasy, and at Premierthats exactly what it is.iKhanh, 8/6/2015
A note of thanks
Carol B., 8/5/2015
Always friendlyI always have a greatexperience any time I bring my car in to Premier. It's only been oil changesbut the employees I deal with are always friendly & never pushy! :)Jessica L., 8/5/2015
Car buying made easyFrom start to finishthe whole process only took a day or two, everyone I dealt with was extremelyhelpful. My salesman, Mark, was very accommodating throughout all the testdrives and paperwork.tmcnamara15, 8/4/2015
You guys rock!You guys rock! I leteveryone know how happy we are to have gotten our Subaru and from youespecially.Eric W., 8/2/2015
Went above and beyondI had such awonderful experience at premier Kia with my salesman nate. I was in theshowroom of executive Kia and unable to make a deal when my sister called meand suggested premier to me and especially nate so I left executive and callednate he was so helpful and quickly responded to all my many questions and needsand was able to close the deal for what I wanted in a vehicle and met all myfinancial needs I would recommend anyone looking for a Kia to call nate he getsthe job doneTonyzupp, 8/1/2015
Very happy with mynew car.Sabra was extremelyhelpful and kind. They were able to find exactly what I wanted and got it forme. Very happy with my new car.Myriah V., 8/1/2015
I just purchased a 2015 Forester hereI just purchased a 2015 Forester here and couldnot be happier. These folks are willing to work with you, and I've been verypleased with everyone with whom I've dealt. (If you read between the lines onthe negative reviews, it seems like the reviewers are not being completelyhonest with the reviews or with themselves.) Throughout the car-buying process,I found nothing but people willing to work with me. I'm happy...and the car isfantastic, too!Chris L., 7/30/2015
Finding the perfect car for me!Everyone at thedealership went out of their way to help me, particularly Trish. She is veryknowledgeable and was able to answer all my questions, including being able toaddress specific concerns and questions. She was particularly helpful when Iwas making choices between different models and different options. Needless tosay, as a result, I am really enjoying my new car!I also enjoyed working with the financial officer, whom I believe was RichardJohnson.tellsally, 7/30/2015
Smooth process, good customer serviceMy wife and I went to this dealership knowingwhat we were looking for. We were greeted by a very pleasant sales lady, Sarah,who sat with us and explained all the details and features of the Outback. Shetook very politely all the information needed, and rode with us for a testdrive.Back to the dealership, Sarah had a mechanic examine our trade in; Sheintroduced us to her manager, Rich; we were happy with the praise he gave usabout our ten years old car. The new car needed few weeks to reach thedealership. During that period of time, Sarah kept us constantly informed onthe where about of the car. When came time to pick up the car, Sarahaccommodated us with the time available to us; she had all the paper workready. We signed, went through the basics, and drove away. The next few days,we received e-mails form the President and the general manager of thedealership thanking us for doing business with them and making themselvesavailable anytime we have a question or concern. Sarah did the same. We feel verycomfortable dealing with her, such a genuine person. We surely recommend hisdealership with such a great customer serviceGeorge and Nawal, 7/29/2015
Highly recommend and will definitely be a loyalcustomer.From my first contact with this dealership I wasimpressed. Anyone I spoke with or was in contact with were truly the mostprofessional, courteous and knowledgeable people. There was never a situationwhere I felt pressured. My experience was unique as I was a senior woman alone,my husband home ill and they could not have been more concerned or helpful. Endresult, I purchased the vehicle of interest to me and feel I received a veryfair deal and was treated with the respect all customers should receive. Highlyrecommend and will definitely be a loyal customer. Thank you to Rich, Mike, Timand Jeff, well done.Judy G., 7/27/2015
Excellent TransactionHad a greatexperience with Adam. He was helpful, knowledgeable, and I never feltpressured. It was the easiest transaction I've ever had when purchasing avehicle. I will definitely recommend your dealership to others!Michele J., 7/27/2015
Subaru is the new Volvo - thanks Premier!We had a great experienceat Premier, from the first phone call I had with Adam Arsenault through to anin-person conversation, a test-drive, and signing on our lease. While thedealership was sold out of the base model we first wanted, Adam was able to getus a good deal on the Premium model that they did have in stock. He was relaxedon the test drive and - best of all - gave us time at either end to talkit over with one another. Adam's a pro and we look forward to working with himagain when our lease is up!Henry and Anna, 7/27/2015
No hard pressureWe didn't feelpressured to buy our new car. We weren't steered towards anything that didn'tinterest us. Helena didn't pretend to be our oldest friend in order to get usto buy, she was intuitive enough to know when to let us decide and when toleave us alone. She also explained all the options clearly.Megan,7/26/2015
A happy 2016 WRX ownerI came in with anextremely good price for a 2016 WRX from another dealer, these guys werepersistent with me and beat the competing price. No stress and no hassle on myend, which was great. When the car was delivered, it was about a weeks waitbefore I could pick it up, which was the worst part. Longest week of my life.But when the time came, I was in and out within an hour and was cruising in anabsolutely beautiful car. The car could have sold itself, but Tony was the guywho helped me along the way. He's a cool young guy who knows his stuff, and wasmore excited than me when I finally came to pick up the car. Big thanks toPremier for helping me buy the car I've always wanted at a great price.Couldn't be more happy.Nlabiss, 7/23/2015
My Second Subaru from PremierThis is my secondSubaru, and my second time buying it from Premier. I traded in my 2012 Foresterfor a 2014 Outback (my husband is 6'5" and needed a larger car; in fact, Ijust searched for and found my review posted on 3/1/2013 indicating I'd be backfor an Outback, lol), and my experience was as pleasant and enjoyable thesecond time around as it was the first, if not more! I began my adventureonline with the help of Rita, both times! Scott sold me my Forester, and now isin Service. John was my salesman when buying the Outback, and he kept meapprised and informed every step of the way. My every question and/or concernwas answered, and whatever needed following up was done to my completesatisfaction. I also had the pleasure of meeting Bob Alvine, the president, andeven spoke with him several times as well. I don't recall ever having met theowner of a dealership before; but Bob was a familiar face by the time I droveoff of the lot. That says a lot. Having bought two cars now from Premier, andservicing them at Premier's Branford and Watertown locations, I can say with1,000% certainty that Premier is a cut above the rest. The vehicle speaks foritself, it's a Subaru; the friendly, professional and accommodating employeesof this dealership are what bring me back. As long as I live in Connecticut,with Connecticut's snowy winters, I will own a Subaru. And I will go only toPremier to buy and maintain it.Maggie, 7/21/2015
Subaru ForesterI met Mark first. Hewas able to show us the safety features and the engine. Noting how everythingis easy to get to a plus for me. At the time of purchase Tony walked me throughall or the inside features making sure i knew how to use them,yak, 7/21/2015
new impreza sportMy husband and I weredreading having to buy a new car, but we went in on a monday night afterwork,had a really easy relaxed experience and signed a deal. We expected to shop aroundfor a bit but saw no point, it was a great deal and the people at thedealership were really kind and a pleasure to work with. We picked up our caron Saturday afternoon and are thrilled! I have to say, it was the best vehiclepurchasing experience for both of us. Tony was great and relaxed and reallylistened to what we were looking for in a car. The gentleman who did ourfinance paper work on Saturday was also just the nicest guy! (sorry, can'tremember his name, I know he was new....I think either Joe or Jay......) It wasa very nice experience and I did not have one hesitation during the entireprocess. I never once felt pressured or misguided and the car is terrific!Thank you all so much, I have recommended your dealership to many folksalready.matt and cha,7/20/2015
Thank you Herman Winston !!We test drove,purchased, registered, and insured new vehicle all in one day. Herman Winstonunderstood our needs, checked stock on different models for immediate purchase,He was very patient and attentive as I test drove various vehicleslaura,7/18/2015
Salesman was courteous, informed, open to our needsWe are looking for acar for a young first-time driver and felt Patrick understood the direction wewere heading and helped us narrow it down to the "right" model.grampad, 7/17/2015
Yelp ReviewService department is also the best service I've been to (I have gone to 3other dealerships in the Hartford areas and this one beats them all). BrianIaguessa is extremely knowledgable and deals with the 20,000 question I ask ina professional manner stopping what he's doing and looking directly at me eachand every time. Very professional and actually cares about what you had to say.Rob Burgess in the Parts department is also very professional; I had an issuewith a part they I had ordered but he and his associates Shaun Daly and Danny Maggiorecorrected the issue and did everything to make sure I was satisfied with myorder. Overall from vehicle purchase to service and parts orders thisdealership has impressed me every single step of the way and I highly recommendthem to anyone looking to purchase and/or service a vehicle.Anonymous, 7/7/2015
purchase of 2015 Subaru Outback on July 8, 2015My wife and i arevery excited about our new Subaru Outback. I think it is a really well designedvehicle and drives really well.. My experience with Premier Subaru has beenexcellent. we were extremely pleased with Tony Gagnon, our salesperson. he wasknowledgeable and did not try to give us a hard sell. We felt he was honest andforthright. He was patient with answering all our questions and I haveappreciated his follow up phone calls since we purchased the vehicle, to ask ushow we are liking the car and if we have any questions. Throughout he hasencouraged us to call him with any questions or concerns. we are lookingforward to a long and positive relationship with Premier Subaru. we could nothave asked for a better salesperson than Tony. Rodney Pomerleau, FinanciialService Manager at Premier Subaru, the other person we dealt with in the salestransaction was also very pleasant and accommodating. I highly recommend boththe Subaru Outback and Premier Subaru.SMK1000, 7/17/2015
Herman Winston is the BOOM!I went to Premierwith three grandchildren, 5 years old and younger, in tow! I had just come froma Volvo dealer, where I had pretty much decided on an S80, but something insideof me said I should check out the Subaru Legacy.Upon arrival at Premier I felt very comfortable with Herman Winston. HeLISTENED to my wants, didn't try to convince me otherwise... and lead me to mynew car!!! Honestly, the Subaru Legacy 3.6 R Limited, with all it's bells andwhistles, far exceeds the Volvo. And the Subaru was a fraction of the cost! I am so thrilled with my new 2015 Subaru and the services I received. Oh, anddid I mention, Herman even entertained the grandchildren while I did paperwork!!! He is the Boom!!! I feel as though I have made a new group of friends.Thank you, Premier. Marie BMarie of Guilford,7/15/2015
Two carsMy wife drives a KiaSoul purchased new from Premier Kia about 18 months ago. They treat he so goodthat I purchased a great used car from them just over a month ago. Great peopleand great service.rayjay, 7/12/2015
Took care of meEverybody wasextremely honest and helpful. They had a care that I liked, and worked with meto make the deal work. I would recommend this dealership to anybody.The service department was also very prompt and helpful.G, 7/9/2015
Great ExperienceEveryone was a greathelp from Sales to Financing. Really made buying this car an enjoyableexperience. Car is great. Thanks for all of your help. I would definitelyrecommend your dealership to others.Happy Buyer, 7/7/2015
used car salesbrought a used carfrom this dealer it was a easy good experience the salesman I dealt with wasvery friendly. there was no pressure sales. I would recommend this dealer toothers look forward to see how there service department treats mebillyspyder, 7/7/2015
what can I say!! The bestMy uncle bought a carfrom Premier Kia a week ago and recommextremely s dealer to me right away as Iwas struggling to get a new car for the past 2 years. I finally purchased a newcar after only 1 visit to this dealer. The whole experience was very pleasant from the start to the very end. Nathanwelcomed us with a great big smile and his sales work was very professional andaccomodating. He tried everything to get me the best deal we desired which hesucceeded! He was very patient answering all my little questions which I verymuch appreciated since I don't know much about cars. This dealer and Nathan Glazewski made all my concerns and questions go awayjust like that!Nathan even gave me a pretty Keychain which I love!And to seal the deal, Kenny Schmitz helped out. He also was extremely kindanswering my questions and explained everything to me in detail.Thanks everyone!I'll most definitely recommend Premier Kia to everyone I know!!If you are still searching for a dealer stop and go to Premier Kia!!aypika, 7/6/2015
Great Team EffortMy entire experiencewith this Dealership and its employee's was wonderful. My neighbor came backtwo days later and purchased a car and I have another friend who may be doingthe same next week. Way to go Premier!!!!susanrae, 7/5/2015
The service was excellentHey Bob, My wife and I recently purchased a 2015 Outback from PremierSubaru. So far, we are extremely pleased with the car. But that's not the onlything we are happy with. The service we received at the dealership wasexcellent. We started the car search process at Premier and ended there2 months later. Your staff was attentive and helpful and proved nimble when itcame to negotiating the price. I'd like to highlight two people in particular.Mounir was the first person to help us at the dealer. He answered all ourquestions and followed up via email in a pleasant manner--the exact opposite ofthe stereotypical car dealer putting on the hard sell. Fantastic member of yourteam. Second, I'd like to acknowledge Kimberly Seabrook. Kimberlywas my first point of contact via email and the person I talked to the most aswe negotiated price. I can't praise her work enough. She'd always get back tome within the hour, if not within 10 minutes with answers to my questions. Whenit came to negotiate price, she was able to quickly communicate numbers,options, and offers to the sales manager. More than once I felt like she wasjust waiting by her computer for my emails. The service felt that personalized.Sometimes email can be a bit frigid but Kimberly always communicated agregarious, warm personality that made the business transaction apleasure. If your service dept is as good as your sales dept, thiswill be the beginning of a long relationship with Premier.Many thanks.Albert, 6/29/15
It was wonderfulI had my Kia serviced yesterday and it was wonderful. The car runs like a top now. Jamie Russo of Service and Stephen of Parts are worth their weight in Kias!!!!! Thank you Bob A. and staff. JMJim M., 7/2/15
Best dealership experience ever!!This was thesmoothest and best dealership experience I've ever had. Herman Winston, oursales consultant, is great! He's knowledgeable, personable, and takes the timeto get to know his customers so that he can ensure their needs are met. I'drecommend this dealership and Herman to anyone!! Thank you all, I love my newSubaru!!!Maria,6/30/2015
Above and beyondI will berecommending Premier to everyone. From Luigi in sales to Kenny in financing,all went above and beyond to get me in my first new car. Fantastic experienceand I thank them all.Rich,6/30/2015
Luigi & Kenny- ThanksLuigi was my certified sales associated. He was very kind, answered all myquestions, and laid back-- no pressure, no bs, knew what I was looking for thatwould fit with my budget and level of luxury.Kenny helped look into finance options and found great rates and was verycourteous.I actually did not buy from them... but they gave such great service I feltcompelled to help with a review. Would certainly go there again when in need ofanother vehicle.rubin8or89,6/29/2015
Great dealershipMy wife and I boughta brand new kia yesterday. Are sales person Emilo and Kenny are GREAT. My wifeand I will send everyone we know to come buy a car and will buy another onefrom you guys A++++++++ serviceMichael Colman,6/28/2015
So pleased with my experience!I am so grateful thatI bought my Cross Trek at Premier. I admit, I was a challenge to have as acustomer! Barb, Will, Rodney and Bob went above and beyond to make sure I hadexactly the car I wanted, and the best car buying experience I could have. Lovemy car-and thanks, especially Barb, for taking such good care of me!Susan C, 6/27/2015
Car Buying At It's BestI have not purchaseda vehicle in almost 14 years. My previous car was fortunately very reliable,and I enjoyed very much so, not having a car payment. So when it came time topurchase a new vehicle, I'm very happy to say that I know I made a really wisechoice in choosing Premier. First and foremost, I owe many thanks and gratitudeto John Risk! He was not only very personable and down to earth, but veryknowledgeable and helpful. He made the experience not only very smooth andeasy, but very relaxing without the stress! I know for sure I will be returningto Premier for my next vehicle! Thank you Premier and all your wonderful staffand thanks most of all to John Risk. I ABSOLUTELY love my new Crosstrek :)HLaPointe, 6/25/2015
courtsey, helpful, ready as promisedThey are easy to setup service, they perform the work as promised and in the time frame. Greatplace to get your car serviced.dick12345,6/25/2015
Kia SoulI will send anyone I know to you for a great carDonald K., 6/24/2015
Great Service TeamIt's great to workwith a dealership that offers great customer service! While I purchased my Kiaat a different dealership, I have had all service done in Branford and willcontinue to do so. They are always upfront about the costs and the timerequired for the work that needs to be done.Happy Lady,6/24/2015
Love my new Crosstrek from Premier Subaru!From the moment we walked into the showroom, everyone we worked with atPremier Subaru in Branford was there to help you. There were none of the gamesand tricks that make people hate car buying. Most dealerships just don't getthat. It was a pleasure to work with Tony Gagnon. He answered all ourquestions, was very honest and straight forward, and he kept us informed allweek about the status of my car while they swapped it in from anotherdealership. On delivery day, he took all the time we needed to make sure wewere comfortable before we drove off happily in our new Subaru. I have alreadyrecommended Premier and Tony to anyone who would listen! Thank You Tony!BrianBez, 6/22/2015
Great experienceMark made everythingeasy. From the time we walked in until we picked up our car. He spent over andhour and a half going over all the features of the car with my wife ( the mainuser) to make sure she understood each feature and how to use them. We bothwere very pleased with the entire experience and would use Premier again in thefuture if the need arises. Needless to say price is important. No one wants toover pay. We got the best deal from Premier.Zonedoutmike,6/22/2015
Good serviceService was good...employees were very friendly.The sitting room was comfortable and I enjoyed the magazine's and hard candy.Also it was nice getting the car washed...always good to have a clean car. Goodservice.Luz G., 6/19/2015
The best car serviceVery nice staff, organized, listened, andproblem solved. Hands down: the best car service I have ever received anywhere.Christine S., 6/19/2015
10/10!I had to bring myOutback in unexpectly and everyone went out of their way to take care of bothme and my car. I would rate my experience with your service department as10/10. Thank You!Catherine W., 6/18/2015
Premier treats my car with care and respectI am perfectly happy with the service offered byPremier Subaru. There is a Subaru dealer less than four miles from my home butI drive the traffic and distance to Premier because I know my car and I will betreated with care and respect by everyone there. This is my second outback fromPremier (and my fourth subaru) and I am sure it is not my last.Deborah W., 6/17/2015
Service has always been excellentScott Collins was very professional and friendlyat the same time. This is our third car from Premier Subaru. The service hasalways been excellent.Barbara R., 6/17/2015
CrosstrekAll and all it was agood experience. Tony Gagnon was a pleasure to deal with and fulfilled all ofour requests. Two areas that need improvement and the reason for the 3 starsbelow are the people who answer the phones and direct call. They continuallyput you through to voice nail even when asked not to. The other area is the carcleaning. My car tires looked like the car had been driven through a mud puddleprior to delivery.CTbombers7,6/17/2015
Yelp ReviewIf you're going to Premier Subaru, go see Ted!! I don't write reviews. Ever.But I feel that Ted, my sales person for my 2015 Impreza Limited, is great andjust seems to be a genuinely nice human being. He was extremely knowledgeableand very patient in going over the features and answering my questions. He wentabove and beyond his duties to help me out and he didn't try to upsell me. 1)Took an Uber to the dealership thinking I could take the car home. It was aSunday and the finance and service departments were closed, so I had to pick itup on Monday. He gave me a ride back to New Haven and also picked me up thenext day to pick up my car at the dealership so I didn't have to take a cab. 2)Called him inquiring about Auto Armor since I was worried about salt/elementsdamage during the winter, and I was under the impression that Auto Armor isdesigned for something like that, especially preventing undercarriage rusting.He explained it's designed for paint and interi or protection, but nothing isdone for the undercarriage. He could have easily lied and said I needed theAuto Armor or that it would help. He also explained that Subarus are factorycoated with a treatment that helps prevent rusting, and suggested I choose theundercarriage spray option at the car wash in the winter. I'm from the WestCoast, so I don't know these things. General Manager Rich is very nice andcares about his customers. He makes sure you got everything you need and arecompletely satisfied before you leave. I wanted all-weather floor mats, but theservice department was closed. I didn't want to come back just for floor matssince I have a busy schedule, so he made it happen. He helped me put them in toensure they were a perfect fit. When the ones they had in the building did not fitperfectly (they fit but they have different models that are custom fitted toyour particular car), he sent someone to the storage across the street to getthe right ones. Over all great experience!FJ, 6/15/2015
I had a great experience and got a great deal atPremierI had a very positiveexperience at Premier, and got a great deal on a Forester. Adam spent a lot oftime making sure I learned about the car and its features, as well as walkingme through my various options in terms of used vs new, trim levels, equipmentand financing. He's a straightforward professional, as are Will and Rod whohelped to finalize the deal and get all the paperwork done. Premier offered awide selection, competitive prices, a comfortable environment and mostimportantly, a team of professionals who know how to both treat customers withrespect and get the best deal possible. Looking forward to many safe miles inmy Subaru and recommending Premier to friends and family looking for a gooddeal on a great car.pfmc88, 6/16/2015
Helene was the best!I was quite nervousduring this whole process of trading my car and purchasing a new one. Helenewas great in providing me with the information I needed to make decisions. Sherolled with, as halfway during this process I changed my mind and switchedcars. The staff were all very friendly and helpful and that was important tome. Helene was very through with me and continued to ask me questions to makesure I understood everything and was comfortable with the direction that wewere going. Overall my experience was great !joylock19, 6/12/2015
Excellent ExperienceI usually don't likethe whole car buying process i find it very stressful. We worked with Tony andhe was amazing. He made the whole process less stressful and he made sure i gotthe car i really wanted. I am now a proud owner of a 2015 Subaru Impreza. Iwould Premier to anyone!Kay1187, 6/13/2015
Yelp ReviewWe bought a new Outback here and it was avery positive experience. Ted is a very conscientious salesperson.He worked hard to locate a six cylinder model in the color we wanted andthere were no surprises when we picked up and paid for the car. Ted spent agreat deal of time going over all the features and the manager also spent timewith us. We''ll see how they do with service.Anonymous, 6/11/2015
Wonderful staffHad the pleasure ofworking with Brian, Herman and Rich. They were very friendly, polite andaccommodating. This is a dealership that wants their customers to be happy andthey succeed on every level. Thank you very much for a stress free buyingexperience.LDS, 6/9/2015
Excellent Experience and Highly RecommendWe are owners of a2015 Subaru Outback for over a month now and loving this car more so everyday!Always a loyal customer of American made autos we wanted to try something newand very happy that we did.Excellent esperience with Premier Subaru and so happy that my mechanicrecommended them. Can't say enough about Rita Ruhland who sold us this beautifulcar. Having many years experience working with Internet Sakes & Marketing Ihave to say that Rita did it right! Very knowledgable with the product, greatjob with customer response time not to mention her pleasant personality overthe phone. It was her skill and knowledge that located the vehicle I wasinterested in along with giving me the reason to want to visit the Dealership.Thanks again for all your work and efforts!Vin84, 6/8/2015
Great experience and was very pleasantI usually don't like going through the car sales process and the dealingwith the high pressure salespersons as I have experienced in the past. The PremierSubaru in Branford, CT dealership was excellent. I knew exactly what I wantedand John helped me achieve it. From the moment I walked on the lot it wasapparent that John Dockendorffs's main priority was to provide the bestcustomer service experience of my life. He did not fail. John took the time toask questions first to gain a sound understanding of my needs and then wentabove and beyond expectations when showing the options. He too was patient,knowledgeable and made the whole process a unique, enjoyable experience. Johneven helped me get a new insurance company with better rates. John also tookcare of all the transfer paper work of the car insurance. I definitely willrecommend this dealership and John Dockendorff because both are extremely professional,knowledgeable and also very friendly It was a great experience!Ronald1234,6/8/2015
Above and beyondI would like to thankBrian for fitting me in and taking care of my tire and car on Friday. He wasmost accommodating on Thursday evening when I stopped in after having a flattire which triple A changed to the spare donut. Brian went above and beyond toaccommodate me and fit me in on Friday morning and I truly appreciate it. Thankyou to Brian and the service department.Deborah T., 6/7/2015
Helpfull and reliable servicesThe sales person"John" had patience and went his way to get me the car that I wantedand needed. Very happy with my new Subaru Outback!fazinho25,6/6/2015
Excellent Experience!It was time to purchase a new vehicle but neverliked the experience of haggling and 'let me talk to my manager' routine - Iwasn't looking forward to the process.I was very pleasantly surprised. From my initial online contact with KimberlySeabrook to Rich Johnson, who hooked me up with Tony Gagnon. Tony was great towork with, genuine and very knowledgeable.Forester2015, 6/6/2015
Best Service Best Prices! Go to AdamI will be the firstone to say that looking for a new car is time consuming and strenuous. My carrecently got totaled from another driver not paying attention. The fact thatI'm extrmely frugal and in the financial planning industry made me exploit allmy options to get the best deal with the best service. Adam Arsenault handsdown was one of the best sales representatives I ever dealt with. He workedwith me, knew my time frame and never tried to push anything on me. He gave meoptions and was realistic from the start so going into the deal I knew what toexpect. My time is valuable and its hard to come across someone who actuallyacts in the best interest of the client. Rodney Pomerleau did a great job withmy financing and gave me a great deal on a warranty. Will Petrilom the salesmanager, even worked with me to come up with final price that worked for bothof us. He really took into consideration my finanical situation and took careof me. I'm more than content with my CPO subaru. Now I know that the size ofthe dealer has no impact on the quality of service or prices. They found a longlasting customer, and that speaks for itself since I'm from NY. Thanks agianAdam and the rest of the team at Premier!Vinny D., 6/5/2015
I CAN ALWAYS COUNT ONALL OF YOUTHANK YOU SCOTT,BRIAN, ROXANNE AND CO FOR FITTING ME IN AND TAKING CARE OF THE TYRE EMERGENCY.I CAN ALWAYS COUNT ON ALL OF YOU FOR EFFICIENT, FRIENDLY AND CARING SUPPORT! SOFAR THE NEW TYRES SEEM GREAT! CHEERS TO ALL OF YOU!!!Brenda C., 6/4/2015
Now We Know Where to Go!Herman was a pleasure to work with! I wholeheartedly recommend him.Previously, my boyfriend purchased a Subaru Impreza at another dealership, andto say the least he wasn't at all impressed with his salesperson. So I wentonline to find the best Subaru dealership in our area, and not only was PremierSubaru close by, it had excellent reviews - and there are so many reasons why.Test Drive Day: We stopped in at the dealership on a whim, no appointment (butI suggest an appointment) and I was maybe 70% sure I was going to purchase aSubaru. We did a little research beforehand, and decided that that 2015 Legacywould be a good fit for me. Herman was selected as my salesperson and I have tosay, he was a perfect fit, too! He let me test drive the Legacy at my own pace,gave tons of information on the car, showed us every little nook and cranny.Needless to say, the product is excellent, but sales has a role to play ininspiring customer confidence. Herman had an answer to every question we had,super knowledgeable about the products he sells and with a great sense ofhumor, so that was an excellent sign! I was sold on day one, but admittedly hadchosen a color that was beautiful, but maybe a little too mundane for me.Herman suggested I see the Lapis Blue Pearl in person and even made the extratrip out to show me one at the sister dealership across the street even thoughPremier was close to closing time. Not only did it mean a lot to me, I ended upcompletely changing my mind about the color and going with the Lapis Blue Pearl(if you haven't seen it in person, you must). Long story short, I decided ongetting a 2015 Subary Legacy 2.5i Premium in Lapis Blue Pearl with Warm IvoryCloth interior.Pricing Day: So the next day we came in to negotiate pricing. The dealing wascompletely fair and I feel I got an excellent price for all the features I waslooking for. You're just not going to find an AWD with all these bells andwhistles at a better price. Do your research beforehand, make sure you have anidea of what you want to spend - I recommend Consumer Reports.The in-between: I'm so impatient! Haha, with a new/customized Subaru, you mustknow you will have a wait, as these cars are in heavy demand. My car had a3-week turnover, and I did call and harass a few times, but Herman and Willwere helpful and took the extra time to make sure my order was just rightbefore I arrived.Pickup Day: At this point, I had already sold my trade-in to the original Hondadealership where I bought it, so that was all set. We had a few speed bumpswith my insurance company sending through incomplete paperwork, but in the endit all worked out. Not at all a bad reflection on the dealership. Actually,Herman had the patience of a saint with all of this, haha. I got my brand newbaby in perfect condition. Finance went through everything slowly and carefullywith me, which was great. The icing on the cake, though, was the extra careHerman put into showing us every last darned feature of the car. He even syncedmy phone through the Bluetooth for me. Even my boyfriend was super impressedwith the extra care Herman put into showing us every last feature. Awesomestuff, a day that started out filled with anxiety due to the insurance stuffended in success.This car is gorgeous, it drives like a dream, I have so much control over everylittle feature, the entertainment system is a joy to use, and just overall Ithink there's no getting better for your money. This car definitely attractsthe best kind of attention because there's just about nothing anyone can saythat's bad about it (did I mention it's gorgeous?). Like I said, the product isgreat, but Sales is what really makes a product special for the consumer.Herman is a huge asset to Premier Subaru, his friendly personality makes youfeel like you've become part of the Subaru family. I wouldn't hesitate for amoment to come back to Premier Subaru for my next purchase; I highly recommend!Rakhi1985, 6/4/2015
Herman is fabulous!I've always wishedthe whole process could be shortened. I knew exactly what I wanted and yousupplied it , to my delight! Herman is the commsumate sales associate. Verypleasant funny solicitous and charming. I would def tell my friends to do theirbusiness with him Thank youJesse G.,6/3/2015
Yelp ReviewAs a first-time carleaser, the team at Premier Suburu couldn't have been more helpful throughoutthe process. It was quick, painless, and easy. All adjectives not commonly usedwhen describing buying or leasing a car.William S., 6/1/2015
Great experience!Very personable and helpful! Tony made my sale feel important and kept incontact throughout the leasing process. Employees care about their customerswants & needs!maggief,6/2/2015
New XVWe were very pleasedwith Adam Arsenault's friendliness and customer service during our recent visitand subsequent Subaru purchase. We test drove several models before deciding onthe XV Crosstrek. Adam was very patient during our decision making process.xv,6/1/2015
Outstanding ExperienceIt was not ourintention to buy a Subaru Legacy that day, just test drive it. We planned tovisit 3 Subaru dealers to compare prices, but it just so happened that we wereattending a Memorial Day party in Branford that day, so Premier Subaru wasgoing to be our first stop. It turned out to by our only stop. We were greetedby the Sales Manager and only waited a short time for Tony Gagnon, thesalesperson to meet with us. After his thorough presentation, we were sold onthe vehicle. When we came to a final price, we were sold on the deal. We pickedup our new car today and were showed the workings of the car and were told tocall with any questions.WeTeach13,5/29/2015
no pressure great customer serviceI have owned mySubaru for 9 years and am ready to buy another one. Mounir was the best salesconsultant - no pressure and ready to spend the time helping me look around thelot. The most pleasurable car shopping experience I've ever had. Thanks,Mounir!nance99, 05/29/2015
I truly couldn't havepicked a better car dealership than your Branford Subaru location.Dear Mr. Alvine, Ijust wanted to take a moment to express my most sincere thanks for absolutelyeverything that I have experienced at your Premier Subaru Branford location. Itall started back in December a little more than a week before Christmas, when Iwas driving home one night after work and I was forced off the road by anothercar and slammed head on into a tree. Thankfully, other than the usual soreness,I was fine, but after speaking with me insurance agent, he suggested that,until someone could physically go look at my car and appraise it, it soundedlike a total loss and would be a good idea for me to start looking into thepurchase of a new car. I actually started my search with another Subarudealership, and I was very upfront and honest and told them that I was justthere to LOOK and get ideas and possibly place a hold on a new car, as I stillhad not received word on the potential total loss of my other car. To make along story short, I was extremely disappointed in my experience with this dealership,asking me what they could do to get me in the car that day, what my perfectprice was, and badgering me for a down payment after I stressed the fact that Iwas just looking and could not physically buy a car that day. The sales personeven went to the extreme of bringing his manager out to push me into taking thecar home that night as well. They were pushy as pushy can possibly be. Thisexperience led me to Premier Subaru Branford one Sunday morning, whereimmediately after walking in the door, I was greeted with smiling faces, andtold that a sales person would be with me shortly, as I literally walked in asthe dealership opened it's doors. Ted was my salesperson, and I explained thesame situation to him as I did the other dealer, and he showed true compassionfor my situation and was not at all discouraged by the fact that I was therethat day to just look. Ted ended up spending probably about 90% of his Sundayworking with just me, even though there was the possibility that I may not begetting a new car. He went over the 2015 Legacy with me with a fine toothedcomb, from bumper to bumper, not letting one detail slip. He truly knows theproduct he sells, and it's obvious he has passion for the Subaru brand. I endedup leaving a deposit on that Legacy that day, because it had every option thatI wanted in the car. They held that car for me until I received word from myinsurance company that my car was a total loss. I picked up my 2015 Legacy 3.6Ron New Year's Eve, and I could not be more madly in love with my car. Even moreso, I could not be happier with the continued experiences that I have at yourdealer when bringing my car for service. Everyone in your service department isequally as friendly and accommodating, and I believe her name is Barbara, whowent to the extreme length of going to a local bakery for myself and othercustomers waiting for service, where she bought us amazing pastries. I trulycouldn't have picked a better car dealership than your Branford Subarulocation. Thank you, thank you, thank you, for having such an amazing workteam. Because of my experience there, you have absolutely gained a loyal Subarucustomer for life. Friends and family will 110% be referred there, and I lookforward to my next Subaru purchase there as well. Thank you so much again. Foreverything!Chase, 05/26/2015
I am very satisfied with Premier SubaruThe tall man who checked me in was polite &efficient. He answered all my questions in a way that I could understand. Thegal that brought us pastries from the bakery was very cheerful and it broke upthe wait time. All in all, I am very satisfied with Premier SubaruPatricia K., 05/23/2015
Service and attentiondoesn't get betterAlthough I moved fromNorwalk CT to Massachusetts last fall, I still rely on Branford Subaru to takecare of my Forester. Just recently, my tire blew out on I95 in Saybrooksomewhere, I called Scott to apprise him of my situation, was told to come inand would be taken care of maybe even given a loaner so I could make myappointment in New Haven, I had AAA tow me to Branford. Scott was expecting me,had (I forget -his-name) drive me into New Haven, I was only a few minutes lateto my appointment, later received a call that my car was ready with a new tire,I forget-his-name came to pick me up, drove back to Branford, I spoke withScott and Andy, was assured that my Forester was ok, paid my bill, drove off inmy good ole Forester. Service and attention doesn't get better than that.Service like that is therapeutic especially you're a 81 year old nervous wreck.Thank you, Scott, Andy, Gary -- all at Subaru Branford.M.J., 05/21/2015
Profesional, quick and easyRich and Herman werevery helpful and friendly, great sales experience highly recommend them to myfriends and family. I felt like I made some new friends there.sblaze65,5/22/2015
new car purchaseThey answered all myquestions and explained all of my purchase vs lease options. There was a delayin delivering the vehicle in timeframe stated.lindasubaru,5/20/2015
Prompt, friendly,attentive service.Prompt, friendly,attentive service. Comfortable place to sit and wait for car with free WIFI. Ialso liked the online scheduling feature and the email reminder.Amy G,5/16/2015
a trip from NY for a new subaruI couldnt find thecar I wanted (2015 3.6R Legacy) anywhere on long island. Ted And the team atPremier Subaru made it seamless and pleasant to hook me up with my dream careven though I was miles away! I was able to make the deal, get the paperworksquared away and get on the ferry to get my car in only 2 days. There was nosuprises when I got there and I left with a beautiful car. I reccomend thisdealer over all the dealers I spent time with on Long Island. Thanks guys!!!keeefapple,5/15/2015
Thoroughly ProfessionalHelpful,professional, personal and service with a smile. It was an absolute pleasuredealing with everyone at Premier Subaru and a personal thanks to Herman Winstonfor his excellence in guiding us through the process. I know where I will bebuying my next car....ReubenT,5/15/2015
ExcellentFrom the Servicecenter where my older Impreza was evaluated to the excellent sales woman weworked with to identify a new Suburu which would meet our needs to the finalstep where the optional Warranty explanations were offered there was NO PRESSUREapplied simply a very educated staff helping us make our car purchasingexperience the best we have ever had.Steph,5/13/2015
THE place to buy your next carFrom our first contact with Rita online & by phone; thru Tony online, by phone, and in person; to Jeff for all the paperwork, our experience was 5 Star. Tony was very thorough and took his time to show us everything about our new Forester, and very patiently answered our questions. Jeff, too, was very knowledgeable and helped us complete all the forms in a timely manner. We highly recommend Premier Subaru for your next car purchase. You won't be disappointed.HoppGroundKid, 05/13/2015
Pleasant and comfortable
I felt comfortableand well taken care of by everyone I dealt with there, my sales consultant andthree managers. I can't say enough good things about my experience there. Manyof my friends and relatives suggested Premier Subaru and I was notdisappointed.
Moonroof girl, 05/11/2015
Nice!
Nice job from the young man that assisted me(Scott Collins)...
Mark P., 05/11/2015
A great experience
Everyone I dealt withwas wonderful. I was offered water and coffee more times than I can remember.But beyond that everyone was knowledgeable and helpful. John Dockendorff wasgreat, knew the product, applied no pressure and just helped me zero in on whatI wanted. Financing was a snap.
cy1, 05/11/2015
Happy Customer
I always find scheduling easy. I am warmly greeted when I bring the car infor service. The work is done in a timely way and I am always made aware ofunexpected findings and associated cost to repair. I NEVER get the feeling that I am being charged for work that is not required.As a single female I have often felt and actually experienced this elsewhere.Now that I also have gray hair and will never see 75 again this is a greatcomfort to me!
LILYBELL, 05/09/2015
We are repeat customers
The entire experiencewas very smooth and pleasurable. The sales person, Muoneer, was extremelycourteous and helpful. The manager was agreeable to the price we gave, whichwas excellent, and the closing process was easy. There was no pressure of anykind. We will definitely go back for another car when the time comes.The new car(Ghazi), 05/08/2015
Nice job, Barb!
Excellent andefficient service. Barbara Mullen, your Customer Concierge, is outstanding andlinked my cell phone to car's Bluetooth capability.
Ann I., 05/08/2015
Thank you, Premier KIA!
This was the best car buying experience I ever had inmy life and this is my third Kia. The staff at Premier are excellent fromtalking on the phone with RITA to test driving with Emeilo and to top it offPatrick was phenomenal his expertise in financing and leasing was a tremendoushelp and Kenny in finance was great as well. The whole team at premiercongratulated us and was such a great support. I would highly recommend all ofmy friends to go there to purchase a KIA. I LOVE MY NEW CAR.
Amy E., 05/08/2015
Thank you very much!
As always... my visitto Premier was great! Gary and the staff took great care of my car. Always apleasure to see my dear friend Barb Mullen, who I have known for more yearsthan either of us will admit to. It's like family there, did not see Bob thistrip..... He knows how to run a dealership and you can see his hard work inevery facet of the operation. Have a great summer everyone!!!
Nicholas S., 05/08/2015
Ted Astarita knows his stuff!!!
Premier Subaru hasalways been and will always be my family's favorite dealership, and I could nothave asked for a better experience! Ted Astarita was impressively knowledgeableabout all things Subaru, and it took me hardly any time at all to find andcreate a lease agreement for the perfect car. I can't say enough about theincredible service!
aubrie127, 05/06/2015
Bought used Hyundai Accent 2012
First time buying a car on my own!!! Bought my car from them right beforethe new year. They were 50 miles away from me, but had the best pricing andseemed to be a legit dealer with good reviews. I went in and got great servicefrom nice guys who were just being upfront and honest. I knew the price wasgreat for the car, so I didn't haggle. There were issues with my insurancequotes, etc, that took a couple hours to figure out, they were patient, buteverything worked out and I drove off the lot, even after I had to smoke a fewcigarettes to decide if I should even be buying a car. Kenny and I maybe Mike I forget his name were great and patient and didn't pressure me.My worse fear was buying a used car in the first place with only a few thousandmile warranty. That is why I am waiting 5 months to write this review. The carhas been great and doesn't seem to have any issues. I would go back hereanytime as they are fair and easy to work with!
incubal, 05/06/2015
Premier Subaru experience was first-rate in all respectsStarted the searchfor a new Forester on-line and Premier had a great website, easy to use, makean offer and then got a rapid counter-offer which sealed the deal.In person, the sales and management folks were polite and did not try the hardsell; they adapted to my needs and got me answers quickly and to the point.
Forester 200k, 05/05/2015
Thank you Scott and GaryWanted to send a note expressing thanks for your effort tosupport me throughout my recent service experience with my 2006 LegacyGT. I was pleased with the team effort you guys put into working with meto get the job done right and at the best possible price. You made the$3,000 worth of maintenance as palatable as possible. The service and honestyyou have always provided, going back many years (when Gary was a ServiceConsultant), is why I prefer to travel from Wallingford to have Premier SubaruService department maintain my car versus another local dealership only a fewminutes from my home. Also I'd be very remiss not to call out the interaction Ihad with and the work completed by the technician, Chris was his name Ibelieve. He went above and beyond, fixing several items he noticed werein need of repair while addressing the clutch, timing belt and a/ccompressor. He handled my repairs as if the car was his own. Goodguy all around and he added significantly to confidence I have in the work completedby your department. Please recognize him.Â
Matt B., 05/03/2015
Best experience buying a new carI just purchased a2015 Subaru Legacy. Adam was amazing and helped so much with purchasing thecar. Everything was explained fully. Rodney really helped me understand all thefinancial issues and was super nice.The friendliness of the whole dealership is top notch!I already told several friends to buy a Subaru and from this dealership.
joek4, 05/02/2015
Great ExperienceWorked with Helena.She was very thorough in explaining the pricing options for the car I wanted.No surprises. She was fun to deal with and made the usually stressfulexperience of buying a car rather painless. Rich and Rodney were very helpfulin the process as well.JJ, 05/01/2015
Your Premier Subaru of Branford Team I wanted to take a moment and write you regarding my experience at your Branford dealership today. As you know, I started with Kimberly Seabrook given I came to you via the Costco program. Again, she was excellent. Today I came to meet with your Sales Consultant, Ted Astarita. I absolutely dread going through the car buying process every four years or so due to the hassle, pressure, battles, etc... My entire experience today with Ted was beyond fantastic and I will send him new customers any chance I get! He was very knowledgeable, professional, extremely helpful, accommodating and far more. Never in my life have I actually enjoyed the process of purchasing a new vehicle, ever. I also met your Sales Manager, Will Petrillo and he was as welcoming and kind as Ted. Last but not least, I enjoyed meeting and talking with you Bob. You stepped in and gave me a fantastic deal making the decision very easy for me and trust me, I did my homework prior to coming in today. You also gave me top of the mark trade value on my Camry and I did not even need battle for it. When I buy a new car I usually ask them to remove the dealership sticker from the back of the car as I don't want to be a driving advertisement. Yours however, I'll leave as I'm happy to let others know where I purchased. Not only that but you now have an evangelist in me and I'll be sending everybody I know your way. The entire Branford team today was extremely pleasant, approachable and welcoming. Mark A., 05/01/2015
Another Great Yelp Review!
If you're in Connecticut and looking to buy a Subaru, this is THE place to go! Via their online forms, I contacted several Subaru dealers in Connecticut, but Premier (in both Branford and Watertown) was the only one to reply. Excellent sales approach!
Felicia Z. from Middletown, 04/29/2015
Yelp Review
Fantastic dealership; my salesman was Mark Stewart and I highly recommend anyone looking to make a purchase stop and talk with him.
Service department is also pretty good also; has an issue where the wrong oil (on paperwork) was put in my car and they drained and added new oil without issue.
Anonymous, 04/28/2015
Outstanding customer service from Premier Subaru
Once again Premier Subaru has demonstrated their commitment to customer service with excellent pre and post sales support. I just purchased a 2015 Crosstrek and the buying experience was flawless. This is my 3rd car from this dealership and the reasons I come back are:
excellent services
skilled sales team
outstanding technical support
quality products
jww1652, 04/27/2015
Very good service!
Scheduled my service visit online and was contacted via phone the next day to confirm. Due to my schedule and nature of my vehicle service, Premier was able to accommodate me by servicing my vehicle on a Saturday. Very happy with my service and like always they do the upmost to take care of my vehicle.
Gerald V., 04/26/2015
Mark Stewart and Team did a great job.
Mark Stewart and team were very professional and polite. They did a great job explaining all the details of the car and worked to help me meet my goal of getting a new car within my means.
Gem, 04/25/2015
Looked at many dealers for a Subaru Legacy.
Great experience!
Looked at many dealers for a used Subaru Legacy.
Wanted:
Mileage below 70k.
Clean ( I keep a car for at least 7 years).
Dark exterior color.
Dark seats.
Found plenty of Legacy's with what I wanted except for having "Warm Ivory " i.e. beige seats.
Salesman Mark Gennette went beyond the call and engineered a deal to put custom black leather seats in a low mileage Crystal Black Silica Legacy.
Sales Manager Will Petrillo negotiated the sale of my trade and purchase of the car. He was firm but fair.
Business Manager Jeff Irzyk discussed all financial decisions and warranty options with us and completed the paperwork flawlessly. He made the process easy and stress free.
When we picked up car it was absolutely perfect, inside and out!
Premier Subaru has changed the stereotype of buying a car from a root canal to a comfortable transaction.
Len, 04/21/2015
My Best New Car Experience Ever!
My wife and I were in the market for a new car and decided we would check out Premier Subaru which was highly recommended by two dear friends. We didn't know much about the brand and had some concerns as this would be our very first Subaru. I did some research on the web site was was amazed how quickly we got a call back from the dealership inviting us to come in for a test drive on 4/11. Upon arrival, we were met by Brittany Cimino who made us feel welcome and at ease from the moment we sat down. We made it clear that we needed time to carefully consider if a Subaru was the best option for us. She was wonderful. Brittany showed us a number of different styles and colors and after our test drive we settled on 2015 Subaru Forester but could not decide on a color. There were 2 on the lot we liked and we said we needed a day or so to think about which one would be best for us. Brittany was very understanding and we never felt pressured. Well we called back on Monday and selected a Steel Grey 2.5i Premium model. Our delivery was scheduled for Tuesday 4/14. Upon arrival we were once again met by Brittney who took us through a detailed overview of the features of the car before turning us over to Jeff Irzky in the Finance Department to complete the rest of our paperwork. Jeff did a great job clearly explaining all of the forms we needed to sign to complete our purchase. He also presented a number of after sale options but at no time did he pressure us. In the end we decided to add an extended warranty that provided great value for us. As we got ready to leave the dealership with our new car, Sales Manager Will Petrillo stopped over to shake our hands and welcome us to the Premier Subaru family. We were blown away. The entire team at Premier was wonderful and we look forward to being a loyal customer with them for many years to come.
PasqualeC, 04/19/2015
Best Buying Experience
Best Subaru dealer, period. They worked with quickly and extremely pleasantly. I love my Forester and will buy my next Forester from Premier Subaru. Simply the best.
Cathy G, 04/19/2015
Awesome!
The entire dealership is always so courteous, friendly and extremely helpful. I LOVE my 2014 Impreza and tell everyone who will listen about how impressed I am with Premier Subaru. Thank you, Thank you!!
Louise F., 04/16/2015
Quick and painless purchase!
I knew what I wanted and Tony Gagnon made it happen! I had a 2015 Crosstrek in my dreams and it quickly became a reality. He was very knowledgable about the car I wanted.
He delivered all the information about the details of the car with enthusiasm and verve. I was able to relate to him because we both shared a passion for baseball. Making a connection with him helped me earn his trust during this big purchase. I harassed him all week with emails about various accessories and he always replied quickly with detailed informational for me. I am happy that I came here in Branford and appreciate everyone, (Tony, Rich & Jeff) taking such good care of me.
Astinton, 04/15/2015
Finding a car in a short amount of time
I was in the market for a car after I totaled mine two days before my birthday. After almost two weeks of back and forth to different dealerships, I finally found Premier Subaru. Tony Gagnon helped me so much, and made me feel very comfortable with my decision. He was very helpful and sincere and wants nothing but the best for his customer. I would more than likely be coming back in 3 years. There was a little bit of a miscommunication but Tony and sales manager Will Petrillo were nothing but apologetic. A1 for me :)
sjsparki323, 04/15/2015
Great Review on Yelp!
I had an amazing experience at the Subaru in Branford. I knew what I wanted and they made it happen very quickly.
I walked in and had a "no-pressure" experience with a test drive just to make sure I really wanted the Crosstrek. Tony Gagnon, the sales associate, gave me all the information that I needed to know about my next car. I exchanged a few painless emails with Tony over the next few days and set up an appointment to crunch the numbers. There was no haggling and they gave me a deal that I couldn't turn down. It would have been silly not to do the deal. I love my Crosstrek and can't wait to get it serviced at the Branford dealership and use one of their loaner cars (Toyota of Wallingford and Westbrook never did that for me.)
I've had my car a short time but I already know that I'm a Subaru girl for life.
Name withheld, 04/15/2015
Amazing Car Buying Experience
As a 20 year U.S. Navy Veteran, I have purchased 6 new vehicles from 5 different dealerships in 3 different states and Premier Kia of Branford is the ONLY DEALERSHIP that I DID NOT feel like I was taken advantage of or that they were more interested in how much money they could make from the sale. I drove the 41 miles to Premier Kia vice the 3 miles to our local Kia dealer!! All associates were warm and friendly. Our online sales associate, Kim Seabrook; salesman, Nathan Glazewski; General Manager, Patrick Cosgrove; Finanace Manager, Ken Schmitz; and dealership owner, Robert Alvine all went ABOVE AND BEYOND to ensure we were provided the 2015 Kia Sedona with the colors and features we desired and expected at an exceptional price. It is very evident that this dealership and its employees value their customers!
U.S. Navy Veteran, 04/14/2015
John D is the best
I just purchased my first Subaru Outback. John D was my salesman and I have to say I wish I dealt with John in all my car purchases because he's the best. I hope he's around when I have to do it again.
Thanks again for all you did.
John Mendes, 04/14/2015
Excellent Dealership!
By far the best dealership I have ever dealt with. Painless process, Mark Gennette was wonderful to work with as well. The test drive was an excellent one, showing the true capabilities of the vehicle. I would recommend this dealership to anyone!
Chennessey, 04/13/2015
This is awesome
Brian and Scott were great. I was getting inpatient waiting for snow tire change over and alignment. But the service team was great. At the same time I was at Premier, my wife was at Town Fair having the same service performed on an older car. When we picked up the older car, all 4 tires were at different pressures, one as low a 8 lbs. Lucky they didn't ruin anything. The point being is that your team is professional and gets the job done. Sometimes you have to wait to get to get a professional job dome right. Kudos to your team.
Steve, 04/13/2015
2011 Legacy
Rita got me to visit!
Mark got me the right car!
Will closed the deal!
Great group of people to work with.
Looking forward to a great relationship.
len, 04/11/2015
Awesome!
As usual, when I brought my car in for an oil change on April 8th, I received exceptional service from Scott Collins and your team of service professionals. I was able to chat briefly with my salesperson, Barb Mullen, and I relaxed and had some coffee while my car was being serviced. My wait time for the work to be finished was, to me, very reasonable, and the cost for service was, happily, quite low. As with every previous service time at Premier Subaru, I left as a very happy customer.
Susanne T., 04/10/2015
Best price on Subaru Outback 2015
I got a great price and a honest trade in value for my car. I was able to get my car on the same day including a remote starter installed, financing, etc.
Overall I am very happy with my purchase experience.
masterq, 04/10/2015
Great Service
We received great friendly service, and the car was ready for a test drive as soon as we arrive. There was no pressure, and our sales rep allowed the car to speak for itself. After we purchased the car, they prepared all of the paperwork, and we drove the car away within 24 hours after purchasing. Great experience!
Steve and Karen, 04/10/2015
Great experience, again
We bought two Outback vehicles from Premier Subaru in less than 18 months. Back in 2013, my husband came across Premier Subaru, a dealer 50 miles away, on internet when he researched Outback. We were so impressed by the quality of the service provided by the sales representative and by the simplicity of the price negotiation process that we did not hesitate to make a purchase during our first visit to Premier Subaru. This time, the experience was even better now that Premier Subaru is a TrueCar Dealer. Tony Gagnon was a knowledgeable and very friendly sales representative who patiently explained the car functions to us. He kept communicating with us regarding the arrival of our vehicle to the dealership and worked closely with my insurance agent to ensure on time delivery. I would highly recommend Premier Subaru to anybody who is in market for a Subaru vehicle. To us, Premier Subaru is a place for quality services and great prices.
LZhang, 04/07/2015
Great experience at Premier Subaru!
Leased a 2015 Subaru XV Crosstrek - my sales representative, Ted Astarita, and manager, Rich Johnson, were fantastic and a pleasure to deal with. They provided great customer service and I was very pleased with my overall experience at Premier Subaru. I would highly recommend the team at Premier Subaru!
Hannie, 04/07/2015
Great review from Google +
The entire experience was enjoyable. Our salesman, Tony G., was respectful and knowledgeable.
Carla M., 04/06/2015
"Very Happy with the Outcome"
Purchased a 2015 Subaru Outback Premium - The sales representative, Peter Delgado, and manager, Rich Johnson, were great to deal with. I would recommend Premier Subaru for a new vehicle purchase. Very impressed with the vehicle!
FHill, 04/06/2015
Respectful and Knowledgeable Salesman
Tony asked me a few questions about what I was looking for and then only showed me cars that fit that description. I appreciated not being shown cars that I did not want. He was not pushy, but was honest about inventory and future inventory. I had a particular driving issue and he was willing to let me drive the car to make sure I could successfully get up my driveway in inclement weather. The day I picked up my car, it was snowing, yet he still spent a lot of time with me explaining all the features of the car, inside and out. I cannot say enough positive things about his work with me.
Sandy, 04/03/2015
Exceptional Experience
Enjoyable experience for my family. we were treated with much respect and the staff was very knowledgeable. My son is really enjoying his 2015 Impreza WRX.
Carla, 04/03/2015
Very nice!
Excellent service as usual. Appreciate the attention given by Gary and Brian to make for an excellent customer experience.
Phil R., 04/03/2015
Exceptional
From the moment I walked through the door the first time to when I drove off the lot in my brand new car, everyone was extremely friendly and helpful. All the sales representatives and managers are extremely knowledgable and do the very best to get the best deal possible for you. I am definitely recommending anyone looking to buy a reliable car to buy from Premier Subaru.
Dan M., 04/01/2015
From used to new
I came here expecting to get a used car I saw online...but they were having trouble getting the title...so this fantastic dealership offered me an opportunity to get a new car which I later accepted and now I am a proud owner of a 2015 Crosstrek!!!
Alyssa20, 04/01/2015
Great Overall First New Car Buying Experience
I recently purchased a new 2015 Crosstrek XV. This is the first time I am buying a new car myself and was quite nervous about the whole process. John was great with helping me pick out the car I wanted, and Jeff did an excellent job explaining all the financials. I am very happy with my purchase! Thank you!
Pgeloso1984, 03/30/2015
Great Review
I just bought a new Subaru from Premier Subaru and they were wonderful to deal with. The person I worked with answered all of my questions, was never pushy, and really listened to what I was interested in buying. This was a great place to buy my car.
Emily P. from New Haven, 03/28/2015
Kia Kudos
It's hard to believe we've already owned our Kia Sportage for 2 1/2 years! We were reminded of this fact by Nathan who sold us the car and has steadfastly stayed in touch with us ever since. He's always checking in to make sure our car is good and even wishes us Happy Birthday! The Customer Service Dept. is excellent, with suggestions and coupons welcome. We highly suggest Nathan and this dealership.
Scott and Joanne, 03/28/2015
EXCELLENT CUSTOMER SERVICE
The sales team at Premier Subaru from start to finish were excellent. I would like to thank Brian, Tony and Jeff for making this car buying experience so effortless. They were straightforward and without any surprises when I bought the car. Will recommend this dealership to anyone looking for a Subaru!
deepu1, 03/27/2015
Customize your KIA!
I arrived to this dealership not sure if I wanted the pre-owned Kia Optima Hybrid I saw on-line, but Nathan immediately welcomed me and listened to my wishes and concerns with genuine care. We took the Hybrid for a ride, and while I loved the drive itself, I wasn't in love with the interior. "You know we can change this into anything you want?" he remarked. "Leather? sure! Two-tone? Absolutely!" When I realized that I could get exactly the style I wanted, make this used car truly mine, save a bundle of money, and that Nathan was going to bend over backwards to take care of me ("I could even have it done for you tomorrow!)" - I was sold. Kenny too took care of me and gave me a great deal on a warranty. I LOVE driving my snazzy Kia! I look forward to returning to this dealership for service - the employees are full of friendly smiles and very knowledgeable.
Susan, 03/26/2015
Best Car Buying Experience Ever
I had 4 cars in mind prior to going to Premier. I had gone to 3 other dealerships and was disappointed in the vehicles themselves or the salesperson who was working with me. I decided to go online with my Associate Discount center (available by my place of employment). I was able to input the vehicle I was looking for and the price. Premier was one of the options I printed. Within minutes, I received a call from a friendly associate from Premier to set up an appointment. I showed up on time, was greeted by a friendly receptionist. I will have to say, my experience buying vehicles in the past had not been pleasant. I was nervous. I waited less than 5 minutes, when Brittany Cimino introduced herself. I was totally at ease, I showed her my "True Car" paperwork, told her I would like a test drive, and we were on our way. I never felt pressured, she answered all my questions, the Manager was wonderful. As soon as I test drove my Subaru Forester, I was sold. Brittany had addressed all my expectations and concerns. We then sat with Jeff Irzyk, who collected my information we were in agreement with what my financing would be and what options I could make a final decision when I picked up my new Forester. The day I picked up my Subaru, Brittany greeted us, we turned in the keys to our trade-in and we were on our way to see Jeff Irzyk to finish our paperwork. He went over all the options again. Never feeling any pressure. He explained everything thoroughly. No Suprises! which has happened in the past. I drove away in less than 1 hour. What could be better than that. I have had my car a few weeks now and love it. I even received a follow-up call from the dealership last night, just to check the status of my new vehicle and if everything was going ok. I was totally impressed with my entire car buying experience. I would recommend Premier to anyone who will be looking for a new car!
newblueru, 03/25/2015
Excellent Service and Great Team
Thank you so very much for really caring for customers that brought vehicles from other dealers and landed on your doorstep, i haven't had a problem since. Thank you again.
Deborah J., 03/25/2015
This is how car buying should work.
It had been about ten years since I last bought a car (2005 was the last time I went through the experience), so I had memories of the old way of doing things: haggling with slick liars who always had to say "let me talk to my manager" over and over, opaque pricing information and the sinking feeling of buyer's remorse after the transaction closed. I was pleasantly surprised at how things have progressed since then. While I'm sure there are still dealerships out there with the old way of doing things, Premier Subaru is clearly part of the future and better way: clear pricing, simplified negotiations (without pressure tactics and other chicanery) and I have absolutely no reservations now that I've been driving the car for a couple of months. Tony was great to work with - the right mix of knowledge, patience and passion about Subaru cars that convinced me he was being honest. Jeff was incredibly efficient regarding the paperwork prior to closing the deal. Once the vehicle was ready, Rodney made the closing process, dare I say it, fun. The entire process - from initial contact to the moment I drove away with my new car - took less than half the time versus what I went through in 2005. I value my time, and it's clear Premier does as well. Honesty, efficiency, fair dealing - I'm not sure exactly how much more is necessary to make a good car buying experience. (Free wifi in the showroom, maybe? Oh wait - they had that as well.) The product is great - I'd definitely buy another Outback. Should that need arise, Premier will be the only place I need to go.
CTcarl, 03/24/2015
Who knew it could be so easy and relaxing!
From the first second we walked in, it was smooth sailing. Had called before making the long drive from Windsor,Ct. When we arrived everything was ready. Car was warming up for test drive . Carfax was handed over, which was very surprising. All my questions were answered and there was one or two questions that couldn't be answered. But as soon as we got back off the road, the sales rep went and got the answers for us. All in all the experience buying a car from premier was awsome.... Will be returning . Thanks guys....
richvail73, 03/23/2015
For Mr. Alvine
I wanted to take a moment to write you regarding one of your employees, Kimberly Seabrook. I've been a customer of Colonial Toyota for many, many years. Always happy there but am interested in moving from a sedan to an AWD SUV. The Forester edged out the Rav4 in my opinion. I went through the Costco Auto Program and was quickly contacted by Kimberly. I had many questions and wanted much information. Kimberly was courteous, professional, knowledgable and most important, friendly and helpful. She replied to my e-mails in timely fashion exceeding my expectations. We got all the way down to my needing to come to Premier for a Forester Premium test drive and the all important appraisal of my Toyota trade. I was going to come this Saturday but Kimberly told me that appointments are not realistically possible on Saturdays as the dealership is just so busy. I did not have a lot of time to spend there waiting this Saturday as I have a very unexpected surgery Monday morning and need Saturday and Sunday to tie up loose ends. That said, I had to put this Forester purchase with you on hold for a while. Time this Saturday is precious to me thus the appointment need. If I get the right price for my like new Camry, the Forester Premium purchase would be about done. All the above aside, while the deal had to be put on hold, I feel Kimberly should be made an example of, a great one! She went out of her way every step of the way to help me. So much so that she may have played a huge role in converting a loyal Toyota customer to a Subaru customer. I've spent 25 years in banking management, most all of it dealing with the public and I know how tough that arena can be. You have a wonderful employee and I hope that's he is recognized for the asset she is. I hope you will share this note with Kimberly and the appropriate top level players at Premier!
Mark A., 03/23/2015
Good afternoon
I wanted to take the time to recognize the service department in the Branford Premier KIA location. I have continuously been so impressed by the quality of service that I receive there. Â I am always welcomed with a smile and by name. I have never had any issue in getting in for an appointment and I love all of the confirmation and follow-up features that are offered. It is clear that all of the staff there truly care about the quality of service the customers are receiving. I would like to mention Jaime Russo in particular. She always goes above and beyond and is a huge asset to your company. I live in Clinton and will continue to make the drive to Branford for all of my car maintenance because they are just that good! Keep up the good work!
 I thank you for your time and please pass my thanks on to your staff. Have a great weekend!
Kristen F., 03/23/2015
Excellent Experience
I purchased my second Kia (a Kia Hybrid) this morning and it was without question the easiest transaction and car shopping experience I have had anywhere. Nate and Kenny took very good care of me and made the often dreaded car buying experience a breeze. I would HIGHLY recommend Premier Kia to anyone I know and will continue to purchase my vehicles from them in the future.
campusco, 03/21/2015
FIRST TIME SUBARU PURCHASE
I HAD A WONDERFUL EXPERIENCE WITH JOHN DOCKENDORFF FROM PREMIER SUBARU. THEY GAVE ME A VERY FAIR PRICE FOR MY TRADEIN AND A GOOD DEAL ON MY NEW IMPREZZA. I WENT TO A NUMBER OF OTHER DEALERSHIPS AND PREMIER GAVE ME THE BEST DEAL. JOHN WAS VERY HONEST AND EXTREMELY HELPFUL IN MAKING THE TRANSACTION SMOOTH. I WOULD AND HAVE ALREADY HIGHLY RECOMMEND THIS DEALERSHIP AND SALESMAN TO ANYONE INTERESTED IN A SUBARU. THANK YOU.
SUNSHINE, 03/21/2015
Great Experience
Bought a used Kia Sorento and had a great experience. I had some concerns and Andre addressed them and i was very satisfied with the vehicle and the overall buying experience. I definitely would buy another car from this dealership.
Feroze R., 03/20/2015
Very nice!
The Premier Subaru Service personnel and sales personnel go out of their way to accommodate you and make your visit a pleasant one, answering all your questions and needs.
Betty A., 03/18/2015
Excellent experience buying a new Forester
I could not have asked for anything to be done any better. I started shopping online and corresponded with Kimberly about what I was looking for in the new car. She emailed back with a car that had all of the options I wanted and she quoted an excellent price. It was nice going to the dealership a few days later knowing exactly what the car was going to cost. We met with Adam and took a test drive. He worked with us on the trade in and we bought the car a few days later. For the financing, we met with Rodney. He explained everything clearly and the paperwork was well organized and completed quickly. Adam did a great job explaining the features and demonstrated all of the functions of the navigation, radio and bluetooth connectivity.
There was absolutely no pressure involved in any step in the process. There was no pressure to come in to the dealership, no pressure to make the purchase and no pressure to add any additional coverages once we agreed to the purchase. It was considerably different from most other vehicle purchases we have made.
In summary, the overall experience was excellent (as is the new Forester).
rbfmvbab, 03/17/2015
Perfect Car Buying Experience
My first time buying a car from a dealer went perfectly. Andre was friendly, knowledgeable and informative without being at all pushy, and Kenny was extremely helpful. An all around great transaction. I'm very happy with my purchase, and I will recommend Premier Kia to anybody in the market for a quality vehicle!
Nalditic, 03/13/2015
5 stars!
I bought a WRX from Tony. Â I made the trek all the way from new hampshire after finding the car online. Â He was very knowledgeable and even had a similar model himself. Â It was a very relaxed setting and I didnt feel pressured at all. Â It was well worth the drive!!!
Trevor B., 03/12/2015
Wonderful Dealership!!
We just purchased a 2015 Subaru Outback from Premier and as much as a headache it is to go through the process of buying a new vehicle, the folks at Premier made it such an easy process. Everyone we dealt with was friendly, professional and has a passion for the cars that they sell. We could have gone anywhere but so very grateful that we ended up at Premier! We were beyond pleased with both our experience of buying a new car and the car itself! Looking forward to dealing with the folks at Premier for all of our new car needs!
TXPRN68, 03/12/2015
Bought new 2015 Subaru Impreza . . .
Excellent dealership. Great sales and support people. Our deal was fair and honest . . . Big kudos to Herman. Did an outstanding job on bringing us out for a test spin, going over the features of the auto. Plus he did an excellent job prepping and showing me the vehicle's basics when we picked it up. He is an outstanding Premier Subaru employee and should be commended.
srascati, 03/11/2015
From a Grateful Customer
I just want to tell you that Barbara helped me with the navigation system in my 2014 Forester which appeared to be malfunctioning. She is great. Very competent and of good cheer.
Josephine, 03/11/2015
A note of thanks
 Philip G., 03/10/2015
Nice job, Scott!
This is the second time I took my car to Premier Subaru since buying a home in Clinton and recently relocating here and our satisfaction couldn't be higher. Our expectations were significantly exceeded, service was fantastic in every way! we it comes time to buy a new Subaru we will definitely be buying it a Premier Subaru! You truly put customers first!
Susan K., 03/09/2015
Seamless and Comfortable
I did my homework with not only the type of car I wanted but also the people I wanted to buy from. Living in southern connecticut I had plenty of opportunity to make a purchase down here but after the proper due diligence I found the best place for me. Ted Astarita and Rich Johnson worked with me and my personal team off the bat to make sure I was comfortable and well informed the entire time. Being a large purchase I included some family members in the decision making process every step of the way. At other dealerships there was not the friendly and at home vibe that we got from Premier, and while this was a highly analytical decision, I also had an emotional buying motive by being shown the proper respect and transparency. Ted was extremely knowledgable and helpful and Rich and Bob Alvine were in touch with us as well to make sure everything moved swimmingly. Being in sales myself it's great to know that what you do is actually appreciated and that is why it's so important that I let others know how great of a dealership and team Premier is.
brianf1211, 03/09/2015
2015 Forester
Just purchased our second Subaru from Ted Astarita and the Premier Team. Ted is fantastic to work with. Very knowledgeable about the products. I do not enjoy buying cars, however, Ted makes car buying less stressful. We closed with Jeff -- very polite and professional.
We are happy with both of our Subarus.
We have had our first Subaru over a year now and have had it serviced a few times. The Premier Subaru Service Department Staff is fantastic. They do excellent work.
Frank, 03/06/2015
New Car
I recently bought a new car at Premier Subaru in Branford, and I worked with Mark Gennette. He was very easy going and helpful. He made sure I got the car I wanted, and was very informative during the process. He made it extremely easy for me (he did a lot of work on his own), and got the car ready for me in just a couple days. I am particularly pleased with my experience at Premier Subaru in Branford, and Mark Gennette was great to work with. I would recommend anyone who is looking for a new or used Subaru to check it out! AWESOME SAUCE.
malbryce86, 03/06/2015
Kudos to you guys!
Your service department is very responsive to customer concerns. My time was limited and they took care of needs just as I was informed they would. Scott is stand-up guy and your tech (sorry didn't get his name) went beyond just addressing my need but also check on any additional issues.
Joseph A., 03/04/2015
Subaru Crosstrek
I'm soo happy with my purchase of the 2015 Subaru Crosstrek at Premier Subaru. They were all friendly and kind. They treated me and my family as their family. I've been going around telling anyone that are also looking for a vehicle to go to Premier Subaru. Thank you all again.
AlexM, 03/02/2015
Very satisfied with service
The staff were great and the work was done in the time promised.
John and Arnona, 03/02/2015
Very nice!
Thank you for washing my filthy car. I really appreciate that. Service was good & I did not have to wait too long! Blessings to you today.
Pat K., 03/02/2015
Well worth the trip
Have been to many other Subaru dealerships (have had several Subarus) and live quite a distance from Branford; however, it was well worth the two trips (first to test drive and then to pick up our new Forester) because Ted was efficient, pleasant, never pushy, and worked hard to make it as easy a process as possible. Jeff was informative, explained the warranty options well, and again, we never felt pressured. Very happy with the whole experience!
nutmeg, 03/02/2015
Car Purchase
Mounir is very nice. Understood what my needs were for buying the car and the budget I needed to stay within. He explained everything in a professional manner! Very pleasant to work with!
Jolene, 03/01/2015
The Right Place to Buy a Subaru
Awesome job all
around.
Very friendly as soon as you step in the door
Tons of knowledge
No problems at all
HIGHLY RECOMMENDED for a Subaru
ItsJamieD, 02/27/2015
Nice sincere staff and no pressure
I looked at and test drove probably ten cars before I decided on this one. I came back to this dealership three times and I never felt pressured. Tony was so easy to work with - genuine and knew his stuff. I felt I got a good value and an excellent car.
Raylo, 02/26/2015
Premier Subaru Sets The Bar For Automobile Dealerships!!
I'm from Vermont and traveled to Premier Subaru based on their outstanding reputation. I wasn't disappointed as they greatly exceeded my expectations. I had a high mileage Subaru that I owed more on than was worth...I met with salesman Herman Winston who listened intently as I explained my situation and he found the perfect fit for my requirements, a slightly owned 2015 Subaru Forester with just 8000 miles on it.. Jeff Irzyk took over and in spite of my upside down financial position on my existing vehicle, matched me up with a lender to finish up the deal. During the registration process a Vermont official made a typographical error on one of the forms that caused my registration process to stall just days before my temporary registration was set to expire. At this point with my stress level rising I spoke to Sales Mgr Will Petrillo who immediately assured me not to lose my confidence, that they would come up with a solution. Sure enough, the next day General Sales Mgr Rich Johnson's over the top actions resolved the problem completely at Premiers expense even though it was no fault of the dealership at all. In this day and age, it is truly refreshing to find a company so focused on total customer satisfaction. I would strongly recommend Premier Subaru to anyone!!!
mchiker, 02/23/2015
First New Car
Just purchased a new 2015 WRX from the team at Premier Subaru. After originally going in while a friend was shopping, I felt it was time for be a Subaru owner. I was working with a very short timeline however; about a month. Tony Gagnon understood this and was very proactive at getting me the car that I wanted without me having to pay for tons of extras that I did not want or need. Other dealers would say " sure, we can get you one, no problem." What made my Premier experience great was that I was shown window sticker of the available cars that they could get their hands on for me. This made all the difference, especially with finances! From the no-nonsense sales pitch while test-driving to the final handshake prior to driving it off the lot, I would trust Tony Gagnon and his team again without second thought.
averys, 02/23/2015
Fair and Honest, Low Pressure Sales
After feeling pressured at other dealerships, Mitch Burban's sincere and genuine approach was quintessential in my decision to buy from Premier Kia. The entire staff was Friendly and helpful, offering exactly the service I needed in a low pressure environment. I would recommend Premier Kia to anybody looking to buy a fair priced vehicle from a fair and honest business.
Donnie3, 02/21/2015
Yquem, 02/20/2015
We keep coming back!
We just picked up our fourth Subaru from Premier this week. Each time, we are impressed with the customer care that we are provided, not only from those employees that we are personally dealing with, but everyone in the showroom. Subaru is a great car, but Premier Subaru and its employees are the main reasons we keep coming back.
Judy, 02/20/2015
Thanks!
We brought both Cars in that we purchased in November. Service was easy to schedule and your reminders are great. Once we got there, the whole experience was on schedule, professional and you even washed off four weeks of Winter Grime. Plus, you handled the Recall Follow-up at the same time. Thanks!
Robert E., 02/20/2015
Very good experience!
I was taken care of very quickly, the staff is very helpful and friendly. There was communication regarding additional items that needed to be fixed. Very good experience.
Frances D., 02/20/2015
Easy and thoughtful experience
Our sales consultant, Adam Arsenault was terrific. He carefully listened to us and was able to offer cars in our price range. He was very kind. We were still shaken by the totaling of our previous car but he gently dealt with our issues. We felt no pressure to buy a more expensive car and we are very pleased with the one that we took home. He was very efficent. We were in excellent hands.
biscuit, 02/19/2015
Very helpful experience
I worked with Helena O'Connell yesterday and I had a very good experience. She was helpful, knowledgeable and very patient with me. This is a very good dealership, no high pressure tactics. If you are looking to purchase a Subaru I highly recommend going here and I highly recommend Helena.
rubymarie, 02/17/2015
"Painless Car Purchase"
I just had the best experience buying my new Crosstrek. Herman Winston made the process so easy. His outgoing and caring personality helped me to see exactly what I wanted and needed. I never hesitated to call and ask his advice. I would highly recommend Premier Subaru to any new potential car buyer. The cars are dependable, as I just traded in a Legacy for my Crosstrek. The staff are truly professional, and personalize each deal. The process was painless!
Rose, 02/16/2015
Very nice!
The service has always been excellent. I am always treated with curtesy and consideration. My last service call was for a recall and at no charge to me. The fact that they even washed my car was certainly a bonus.
Karen W., 02/16/2015
Great Buying Experience
Just bought a new KIA Soul and love it. The salesman, Mitch Burban was great. Very helpful and a very nice guy. Explained everything I wanted to know and was not pushy at all. Great experience. Would recommend this dealership to everyone and ask for Mitch.
Laura R., 02/16/2015
Excellent Stress Free Car Buying
I went to Premier on a recommendation from a friend who bought there. I checked out the website and ended up connecting with Kim from internet sales at the Branford dealership. Kim was very pleasant and knowledgeable! She found me the vehicle with the features I wanted at a great price! When I explained I lived in Woodbury she even contacted Carmine the manager at Premier in Watertown so I could make my purchase close to home! Carmine, Mike and Sherry took care of me today. Great trade in allowed for my 04 Forester, 1.9% financing, and great overall price for my new 2015 Forester! I am thrilled with the overall experience!
sonoqueen, 02/16/2015
Very helpful
I bought my first Subaru here. The staff were very friendly and helpful. I had found several cars online I wanted to look at and when I got there, my sales person recommended another I had not seen on the website. I'm glad he did because that was the car I ended up buying. Overall a great experience!
hgsfhttsgh, 02/16/2015
Friendly Service
I recenty went on line looking for an all wheel drive car and found one in Premier Subaru in Middlebury CT. I not only found a car but an awesome group of sales people. I found the experience very easy and hassle free. The people were friendly and seemed to go out of their way to make me happy. I would recommend them to everyone. And I love me new subaru. Especially with all the snow we are having lately I don't have to call anyone for a ride to work. My new Subaru makes it easy to travel.
Myra M. from Southbury, 02/12/2015
Enjoyable Car Buying Experience
My salesman, Tony, was very knowledgeable and friendly and treated me well. I feel I got a great price for my Cross-Trek and a decent value on my trade-in. I highly recommend the dealership for anyone interested in purchasing a Subaru.
cnixx, 02/09/2015
Great car buying experience
This was the dealer I ended up getting my first Subaru from. I had a very good idea of what car I wanted, but still wanted to compare a few different ones. My salesperson, Adam, was very friendly, informative and patient. I ended up test driving several cars, and even took the same car out twice so I could be sure it was what I wanted. I never felt pressured and ended up buying my Legacy and taking delivery all in the same day. I was even taken on a tour of the dealership, introducing me to the service dept and showing me the service bays. The sales floor is very comfortable and inviting, feeling like you are in a friend's living room. Even the other customers were friendly. There was even a cozy little corner with a TV and some toys, which helped my brother keep my niece and nephew occupied while I finished completing paperwork with Jeff, who was also pleasant to deal with. Though it may sound like a broken record, yes I would definitely recommend Premier.
TLC, 02/07/2015
First Time Lease
Just leased a 2015 Impreza 2.0i Premium. John Dockendorff, Will Petrillo and Jeff Irzyk were all very pleasant to deal with.
All the items promised verbally during my initial visit were provided.
John took the time to go over all the operating features and even picked me up when the car was ready as I did not have a ride.
I would highly recommend this dealer.
digger53, 02/07/2015
Perfect Experience
Scott and the others at Premier were professional and polite. The service was basic but they also addressed my questions without hesitation.
Mary Alice G., 02/05/2015
Great buying experience!!
Everything from start to finish was very professional and organized. The salespeople were honest and not pushy at all. They allowed us to be in control of the process while providing helpful guidance and input based on what we were looking for in a respectful way. I felt like they listened and didn't try to mislead or give any false information just to get the sale. Everything was fully explained including prices, financing, and warrantee options. The staff really worked together to provide an exceptional car buying experience. I highly recommend Premier Kia of Branford and will definitely be buying future cars from there.
BRed03, 02/03/2015
First rate in all respects
This was my first experience buying a new car. Rita, Mark, and Will did an amazing job of helping me through the whole process. They were all wonderful. I left feeling like I was very fortunate to have found Premier Subaru. I'm very happy with my decision to buy an Outback and I look forward to visiting the Premier Service Department to keep it in optimal operating condition.
wfitz1492, 02/02/2015
went for the inventory, stayed for the service
 I knew exactly what I was looking for and had no trouble finding it. The salesperson was very friendly and informative. I'm very happy with my car and my overall experience.
amond, 02/02/2015
New 2015 Kia Sportage
Excellent salesman, Andre Brown. Professional, courteous and personable. We got the car/color we wanted and loving it! Highly recommend this dealership. Sales Manager was great too!
MAH, 02/02/2015
Completely worth crossing the Q bridge for this experience!
Traded in a 2011 Kia Soul (which I LOVED) and bought a brand new 2015 Kia Sorento from Premier - We couldn't be happier! The second my husband and I walked into the dealership, we got a good vibe. Everyone was extremely friendly. We ended up working with Mitch & Patrick. We were thrilled with them, really nice knowledgeable guys and they actually LISTENED to us. That was a big deal as we have had some dissapointing experiences with other dealerships in the past. We told them exactly what we were looking for and that is exactly what we left with. Yes, of course they gave us all the options and suggested deals and features (we were REALLY surprised to hear that the 2016's were already on the lot!) That is their job, they did it well and at no point did we feel pressured. Patrick helped us get a great deal. I know the money stuff can be stressful, but he sure did work with us to get us where we needed to be, went above an beyond. One of the easiest and least stressful car buying experiences ever.
I also want to mention that we had a remote car starter installed, it was on back order so we had to come back the following week for installation. Jamie in the service department was really very nice and helped to make the entire process painless. Mitch arranged for us to have use of a loaner car and that made things so easy. Once the starter was installed Andre was so nice and brave and stood outside with us in freezing weather to show us how to use it. I just really like how everyone in service and sales work together as a team.
We have a Kia dealership about 8 minutes from our home. We chose Premier because we were dissapointed with the sales dept at that particular dealership. Premier is almost 40 minutes from our home. I was worried that it would be too inconvenient of a drive to have service done, but after our experience I am happy to cross the bridge to see our friends at Premier. Thanks!
Marla, 02/01/2015
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