Frequently Asked Questions (FAQ)
If you have a question that is not answered here, please call, email, text, or chat with us and we'll get you an answer promptly.
When can I test drive the vehicle?
You can choose to have the test drive be the first step in your
delivery process - or you can have your vehicle brought to you for a
test drive in advance. Your purchase is always subject to your approval
of both the vehicle and the transaction details.
Pick out the car you want and use the Buy Online shopping cart to
make sure it fits your budget. Your completion step will include the
option to pick up the vehicle at the dealership or have it delivered to
your home or office. Whether you complete your test drive in advance or
do it as a final step, you'll always drive the vehicle prior to
finishing the delivery process. No matter the sequence - If for any
reason the vehicle doesn't meet your expectations, our exclusive Premier Advantage 3 Day Exchange Policy means you can bring it back and we'll start over.
Is delivery available if I live or work far away?
Yes- Yes! We deliver anywhere! Shipping charges may apply. Just enter to your zip code where you would like your new vehicle delivered, click the "home delivery" button and our system will calculate the cost for you.
Am I required to give a deposit or make a down payment to complete my purchase or lease arrangement online?
No. You can complete a purchase or lease arrangement online without
money down. Many of our customers choose to do financing or leasing with
no money at all. In the event you decide to use a down payment, you can
do that at delivery and our staff will guide you through payment
options.
How does the trade-in of my old car work?
We use the third-party independent valuation calculator provided by
Kelley Blue Book. You'll enter your vehicle info and select "Very Good",
"Good" or "Fair" based on the description of each condition. You'll
immediately be presented with the actual cash value of your trade-in
that you can apply to your vehicle purchase or lease. Prior to delivery -
our Vehicle Specialist will confirm your trade-in details. We'll verify
the amount owed (if applicable). Our experience has been that our
customer's trade descriptions and the calculated values are quite
accurate. We'll inspect your vehicle either prior to or at delivery. Our
customers are generally good about letting us know of any concerns so
that we can make sure the transaction meets expectations. If for any
reason the Actual Cash Value offered for your trade-in appears
inaccurate or if you have any questions, please let us know and we'll
review the details for you. A final trade in value must always include a
vehicle inspection by one of our trained professionals before a final
cash value can be reached.
What about financing, rates and terms?
When you select a credit-score range, you immediately see your
payment, rate and term. We have dozens of lenders and programs that
compete for your business. Once submitted, we find an approval that
works for you. Buying online doesn't always ensure your automatically
approved however. Approval is validated by the banks after the specific
information you provided is submitted.
How does home or Work Delivery work?
We'll review all the transactions details with you in advance. You'll
know the exact price and terms. Your vehicle, registration, title and
related information will be verified accurate to make sure we get things
done right. If there is anything to be resolved prior to delivery, your
Vehicle Specialist will follow up and make sure it happens as you
expect. You select a date, time and location. Your Vehicle Specialist
will inspect your vehicle at the dealership to make sure it's 100% ready
for delivery to you. At your home, you'll test drive your
vehicle. Your Specialist will go over the vehicle and make sure you are
comfortable with its features. When satisfied, you and your Specialist
will go through the paperwork together with each document explained.
Your Specialist will provide a virtual tour / introduction to our
service department and we'll book your first service.